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- Tasks: Handle inbound calls from tenants about housing maintenance issues.
- Company: Established national company with a supportive team culture.
- Benefits: Permanent contract, training opportunities, and career progression.
- Other info: Join a dynamic team and grow your career in a thriving environment.
- Why this job: Make a real impact while solving problems in a rewarding role.
- Qualifications: Strong customer service skills and problem-solving abilities.
The predicted salary is between 25000 - 30000 £ per year.
A dynamic and established national company is seeking two Maintenance Call Handlers to join their busy team in Billericay. This role involves managing inbound calls from tenants regarding housing maintenance issues, ensuring that concerns are efficiently identified and directed to the correct department.
Working Monday to Friday, this position offers a permanent contract with opportunities for additional training and career progression. Ideal candidates will have a knack for customer service and problem-solving, making a real impact in a supportive environment. If you are ready to take on a rewarding challenge, we want to hear from you!
Housing Maintenance Call Specialist in Essex employer: CMS - Recruitment
Contact Detail:
CMS - Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Maintenance Call Specialist in Essex
✨Tip Number 1
When you’re prepping for that call, make sure you know the ins and outs of the company. We want to show them we’re genuinely interested in their mission and values. A little research goes a long way!
✨Tip Number 2
Practice your customer service skills! We need to demonstrate our knack for handling tricky situations with ease. Role-play with a friend or family member to get comfortable with common maintenance scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving abilities. Think of examples from past experiences where you’ve tackled challenges head-on. We want to impress them with our proactive approach!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows we’re serious about joining their team and making a difference.
We think you need these skills to ace Housing Maintenance Call Specialist in Essex
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer service. We love candidates who can demonstrate their knack for helping others and solving problems, as this is key for the Housing Maintenance Call Specialist role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We want to see how you can make a real impact in our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, especially since you'll be handling calls from tenants. Make sure your written skills shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our dynamic team!
How to prepare for a job interview at CMS - Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Housing Maintenance Call Specialist. Familiarise yourself with common maintenance issues tenants might face and think about how you would handle those calls. This will show that you're proactive and genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about managing tenant calls, be prepared to discuss your previous customer service experiences. Think of specific examples where you resolved issues or went above and beyond for a customer. This will demonstrate your problem-solving skills and ability to make a positive impact.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to what the interviewer is saying and responding thoughtfully. It’s a key skill for a Maintenance Call Handler, as you'll need to identify concerns quickly and accurately when speaking with tenants.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re engaged and thinking about how you can contribute to the company’s success.