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- Tasks: Handle customer calls and resolve parcel delivery issues with a proactive approach.
- Company: Join a leading delivery partner known for its dynamic team culture.
- Benefits: Earn £10.31 p/h, enjoy flexible hours, and potential for permanent roles.
- Why this job: Be part of a team that creates great customer experiences and solves real problems.
- Qualifications: Clear communication skills and ability to thrive in a fast-paced environment.
- Other info: Training provided, with opportunities for career growth and development.
The predicted salary is between 10 - 12 £ per hour.
Call Handlers needed! The Monday–Friday working week has a rotation of shifts – candidates must be able to work within the hours of 07:00 to 19:00 (7.5hr days) and possess a flexible approach to working hours. Excellent timekeeping and attendance are vital!
The hourly rate is £10.31 p/h. Based in Stoke-On-Trent with the ability to work from home. Minimum 4-week contract with multiple possibilities of longer-term contracts.
Our client delivers over 5.2 million parcels every day with the ambition to be the best delivery partner to work with! The Customer Services department is seeking motivated individuals to join a dynamic team. You will be part of creating a great experience for all customers that need help relating to the collection and delivery of their parcel by being proactive in problem solving, identifying issues, and taking accountability and ownership for resolving them.
You will spend your first week within a training academy to enable you to be fully confident before being welcomed into your team. We are seeking individuals who can speak clearly and fluently face to face and whilst on the telephone to project credibility. You must possess the ability to work within a high-pressured environment in a calm, controlled, and resilient manner.
The ability to work to KPIs with good time management skills is essential. Handle each case load in a structured and logical way through to a workable solution. Accurate data input skills are required when forming emails and using the Salesforce system.
We are looking for our intake of new experienced Call Handlers/Administrators to commence ASAP. The exciting news is that our client has expressed an interest in offering permanent roles to individuals who possess the qualities to become Customer Champions. If this sounds ideal for you, then apply now!
Call Handler/ Administrator employer: CMS - Recruitment
Contact Detail:
CMS - Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler/ Administrator
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in. Plus, it’ll help you ask insightful questions during interviews.
✨Tip Number 2
Practice makes perfect! Before any interview, run through common questions with a friend or in front of the mirror. Focus on showcasing your problem-solving skills and how you handle high-pressure situations, just like they need in a Call Handler role.
✨Tip Number 3
Be proactive! If you get a chance to connect with someone from the company, take it. Whether it’s through LinkedIn or at a networking event, showing your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After an interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows good time management and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Call Handler/ Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the Call Handler/Administrator role. We want to see how you can bring your unique flair to our dynamic team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role and how your proactive problem-solving skills can help us deliver an amazing customer experience.
Show Off Your Communication Skills: Since you'll be handling calls and emails, it's crucial to demonstrate your clear and fluent communication style in your application. We love candidates who can express themselves well, so let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at CMS - Recruitment
✨Know Your Shift Flexibility
Make sure you understand the shift patterns and be ready to discuss your availability. Highlight your flexibility and willingness to adapt to different working hours, as this is crucial for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've proactively solved issues in previous roles. This will demonstrate your ability to take ownership and resolve customer queries effectively, which is key for a Call Handler.
✨Practice Clear Communication
Since you'll be speaking with customers over the phone, practice articulating your thoughts clearly. You might want to do mock calls with friends or family to build your confidence in projecting credibility.
✨Familiarise Yourself with Salesforce
If you have experience with Salesforce or similar systems, brush up on your skills. If not, do some research on how it works, as accurate data input is essential for the role and will impress your interviewers.
