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- Tasks: Lead a team of call handlers and manage inbound calls for housing maintenance.
- Company: Leading Facilities Maintenance company based in East London.
- Benefits: Competitive salary, fixed-term contract, and team leadership experience.
- Why this job: Join a growing team and make a difference in tenants' lives.
- Qualifications: Experience in call centre operations and team leadership skills.
- Other info: Opportunity for career growth in a supportive environment.
The predicted salary is between 19500 - 26000 £ per year.
Overview
We are looking for an experienced Helpdesk Administrator to work for a leading Facilities Maintenance company based in East London.
Looking for a Shift Maintenance Helpdesk Co-Ordinator to work for a leading Facilities Maintenance company based in East London.
Role: Team Leader – Inbound Call Centre
Team Leader – Inbound call centre
Location: Billericay / Basildon
Start: ASAP
Salary: 23.5k (1 year fixed term contract)
Team Leader required to supervise an established and growing team of call handlers receiving inbound calls from tenants with housing maintenance requirements.
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Call Centre Lead employer: CMS - Recruitment
Contact Detail:
CMS - Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities maintenance industry. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for the interview by practising common call centre scenarios. We all know how important it is to handle tricky situations with ease, so role-play with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your leadership skills! When you get the chance, share examples of how you've successfully led a team or resolved conflicts. This will help you stand out as a strong candidate for the Team Leader role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Call Centre Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in call centre management and any relevant skills. We want to see how you can lead a team effectively, so don’t hold back on showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Team Leader role. Share specific examples of your leadership style and how you've successfully managed teams in the past.
Showcase Your Communication Skills: As a Call Centre Lead, communication is key. In your application, demonstrate your ability to communicate clearly and effectively. This could be through your writing style or by mentioning any relevant training you've had.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at CMS - Recruitment
✨Know the Company Inside Out
Before your interview, do some digging into the Facilities Maintenance company. Understand their values, mission, and recent projects. This will not only impress them but also help you tailor your answers to align with their goals.
✨Showcase Your Leadership Skills
As a Team Leader, they’ll want to see how you manage and motivate a team. Prepare examples of past experiences where you successfully led a team, resolved conflicts, or improved performance. Be ready to discuss your leadership style and how you can apply it in this role.
✨Practice Common Call Centre Scenarios
Think about typical situations that arise in a call centre environment, especially in maintenance. Prepare responses for handling difficult calls, prioritising tasks, and ensuring customer satisfaction. Role-playing these scenarios can help you feel more confident during the actual interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
