At a Glance
- Tasks: Provide top-notch customer service in both German and English, handling inquiries and reservations.
- Company: Join a leading international logistics company with a vibrant team atmosphere.
- Benefits: Flexible working hours, competitive pay, and opportunities for career growth.
- Other info: Dynamic contact centre environment with a focus on teamwork and customer satisfaction.
- Why this job: Make a real difference by helping customers while enhancing your bilingual skills.
- Qualifications: Fluent in German and English, with strong communication and rapport-building skills.
The predicted salary is between 30000 - 42000 £ per year.
CMS Recruitment Limited are currently recruiting for bilingual customer service representatives on behalf of an international logistics client. You will be in contact with lots of different people, so you should be able to quickly build a good rapport and make our guests feel great in a maritime atmosphere. As well as being comfortable working in a performance-driven contact centre environment with confidence.
Ability to communicate fluently in English and German, both verbal and written.
Responsibilities:- Providing professional and efficient customer sales and service in all duties.
- Making reservations and handling enquiries via voice, email, chat and other web response solutions, in order to fulfil customer requirements.
- First contact resolution of customers and clients queries, requests, orders and complaints.
- Proactively contact existing and potential customers with the aim of up-selling products.
- Match and sell our products or services to our customers with confidence whenever possible, by cross or up-selling to appropriate products.
- Previous contact centre experience is ideal.
- Good proficiency and navigation skills around a PC, excellent keyboard skills.
- Good telephone manner with a clear speaking voice.
- Good communication skills and the ability to build rapport with the customer.
- Ability to work well in a team.
- Flexible to work at all times in the contact centre, including evenings and weekends.
As a Bilingual Customer Service Representative, you will be essential in delivering outstanding support to our clients in both German and English. Your core skills in communication and phone etiquette will enable you to effectively address customer inquiries and resolve issues. With premium abilities in data entry and multilingual communication, you will enhance our service quality and efficiency. Your analytical skills will also play a vital role in understanding customer needs and improving service delivery. Join our team to make a significant impact in a dynamic customer-focused environment. Apply now by sending across an up to date CV!
Bilingual Customer Service Representative German & English in Newcastle upon Tyne employer: CMS Recruitment Limited
At CMS Recruitment, we pride ourselves on being an exceptional employer, offering a vibrant work culture that thrives on collaboration and support. Our bilingual customer service representatives enjoy comprehensive training, opportunities for professional growth, and the chance to work in a dynamic maritime environment that values diversity and innovation. Join us to be part of a team that not only values your contributions but also invests in your future success.
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual Customer Service Representative German & English in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach. When you understand what they stand for, you can show how you fit right in.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers in both German and English, make sure you're comfortable switching between the two languages. Role-play scenarios can help you feel more confident.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team. Don’t forget to follow up after applying!
We think you need these skills to ace Bilingual Customer Service Representative German & English in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your bilingual skills in both German and English. We want to see how your previous experience aligns with the role, so don’t be shy about showcasing your contact centre experience!
Show Off Your Communication Skills:Since this role is all about building rapport, let your personality shine through in your application. Use clear and friendly language to demonstrate your excellent communication skills right from the start.
Highlight Relevant Experience:If you've worked in a performance-driven environment before, make sure to mention it! We love candidates who can thrive under pressure and still deliver top-notch customer service.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on board quickly!
How to prepare for a job interview at CMS Recruitment Limited
✨Brush Up on Your Language Skills
Since this role requires fluency in both German and English, make sure you practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by engaging in a conversation or answering questions in both languages.
✨Know the Company and Its Culture
Research the logistics client you'll be representing. Understand their values, mission, and the type of customer service they provide. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Prepare for Common Customer Scenarios
Think about common customer service scenarios you might face in this role. Be ready to discuss how you would handle inquiries, complaints, or upselling opportunities. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Showcase Your Rapport-Building Skills
In a customer service role, building rapport is key. During the interview, highlight your ability to connect with customers. Share examples of how you've successfully built relationships in previous roles, and be prepared to demonstrate your friendly and approachable manner.
