At a Glance
- Tasks: Deliver top-notch customer support in both German and English across various channels.
- Company: Join a leading international logistics company with a vibrant team culture.
- Benefits: Flexible hours, competitive pay, and opportunities for career growth.
- Other info: Dynamic work environment with a focus on teamwork and customer satisfaction.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Fluent in German and English, with strong communication and rapport-building skills.
The predicted salary is between 30000 - 42000 £ per year.
CMS Recruitment limited are currently recruiting for bilingual customer service representatives on behalf of an international logistics client. You will be in contact with lots of different people, so you should be able to quickly build a good rapport and make our guests feel great in a maritime atmosphere. You should be comfortable working in a performance-driven contact centre environment with confidence.
Ability to communicate fluently in English and German, both verbal and written.
Responsibilities:
- Providing professional and efficient customer sales and service in all duties.
- Making reservations and handling enquiries via voice, email, chat and other web response solutions, in order to fulfil customer requirements.
- First contact resolution of customers and clients queries, requests, orders and complaints.
- Proactively contact existing and potential customers with the aim of up-selling products.
- Match and sell our products or services to our customers with confidence whenever possible, by cross or up-selling to appropriate products.
Experience:
- Previous contact centre experience is ideal.
- Good proficiency and navigation skills around a PC, excellent keyboard skills.
- Good telephone manner with a clear speaking voice.
- Good communication skills and the ability to build rapport with the customer.
- Ability to work well in a team.
- Flexible to work at all times in the contact centre, including evenings and weekends.
As a Bilingual Customer Service Representative, you will be essential in delivering outstanding support to our clients in both German and English. Your core skills in communication and phone etiquette will enable you to effectively address customer inquiries and resolve issues. With premium abilities in data entry and multilingual communication, you will enhance our service quality and efficiency. Your analytical skills will also play a vital role in understanding customer needs and improving service delivery. Join our team to make a significant impact in a dynamic customer-focused environment. Apply now by sending across an up to date CV!
Bilingual Customer Service Representative German & English employer: CMS Recruitment Limited
Join a renowned engineering company in Coventry that values your growth and development as a Toolmaker CNC Machinist. With a supportive work culture, you will receive hands-on mentorship and training to enhance your skills in a dynamic press shop and toolroom environment. Enjoy a competitive benefits package, including 33 days of holiday per year, while working alongside experienced professionals in the automotive sector.
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual Customer Service Representative German & English
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers in both German and English, try role-playing common customer scenarios with a friend. This will boost your confidence and help you think on your feet.
✨Tip Number 3
Show off your personality! In a customer service role, building rapport is key. Be friendly and approachable during your interview, and don’t hesitate to share a bit about yourself to connect with the interviewer.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about landing the job. Don’t miss out on this opportunity!
We think you need these skills to ace Bilingual Customer Service Representative German & English
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your bilingual skills in both German and English. We want to see how your previous experience aligns with the role, so don’t be shy about showcasing your contact centre experience!
Show Off Your Communication Skills:Since this role is all about building rapport, let your personality shine through in your application. Use clear and friendly language to demonstrate your excellent communication skills right from the start.
Highlight Relevant Experience:If you've got experience in customer service or sales, make it front and centre! We love seeing how you’ve handled customer queries and resolved issues in the past, especially in a performance-driven environment.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at CMS Recruitment Limited
✨Brush Up on Your Language Skills
Since this role requires fluency in both English and German, make sure to practice speaking and writing in both languages. You could even prepare some common customer service phrases or scenarios in both languages to showcase your skills during the interview.
✨Know the Company and Its Culture
Research the logistics client you’ll be representing. Understanding their values and how they operate will help you tailor your responses and show that you’re genuinely interested in the role. Plus, it’ll give you a chance to demonstrate how you can fit into their maritime atmosphere.
✨Prepare for Common Customer Scenarios
Think about typical customer service situations you might encounter, like handling complaints or making reservations. Prepare examples from your past experience where you successfully resolved issues or provided excellent service, as this will highlight your problem-solving skills.
✨Showcase Your Team Spirit
This role involves working in a team-oriented environment, so be ready to discuss how you collaborate with others. Share examples of how you’ve worked effectively in a team before, especially in high-pressure situations, to demonstrate your flexibility and teamwork skills.
