At a Glance
- Tasks: Be the friendly face of our company, welcoming clients and managing their requests.
- Company: Join a dynamic team focused on exceptional client service and professionalism.
- Benefits: Enjoy flexible working, competitive salary, generous holidays, and private medical insurance.
- Other info: Opportunity for career growth and involvement in exciting office projects.
- Why this job: Make a lasting impression while developing your customer service skills in a vibrant environment.
- Qualifications: Strong communication skills and a passion for providing excellent customer care.
The predicted salary is between 25000 - 30000 £ per year.
About the role
Reporting to the Senior Client & Hospitality Services Manager, you will be the first point of contact for visitors and clients - both in person and over the phone.
As the face of CMS, you will create a lasting first impression by providing outstanding customer care and professionalism.
You will coordinate client requests, manage meeting room bookings, and provide AV support to ensure seamless operations on the Client Floor.
This role also involves supporting room setups, moves, and changes to maintain a world‑class environment.
- In this role, you can expect to get involved in a variety of work including:
- Utilising all support available you will
- Meet and greet visitors and clients in a professional manner, offering and providing refreshments if required.
- Demonstrate excellent customer service when answering telephone queries and welcoming clients and visitors.
- Maintain a clean and professional environment across reception and client meeting areas.
- Manage room bookings as applicable using the Manhattan booking system, liaising with hosts to obtain presentation details in advance of meetings where required.
- Adhere to security procedures for visitors and clients including access passes. Record and track these to uphold security procedures.
- Deal with complaints or queries in a calm and professional manner and, if necessary, elevate.
- Set up conference room equipment as required, to include laptops, screens, projectors.
- Set up refreshments for the client area and internal collaboration spaces.
- Adjust room layouts according to clients specifications.
- Book client taxis/cars.
- Carry out administrative tasks supporting the wider business support team at CMS and ad hoc duties as and when required.
- Collaborate with Junior Facilities Manager on projects and tasks related to the office.
Please be aware that this list is not exhaustive, and you will be expected to comply with any reasonable ad hoc duties and requests.
What’s in it for you?
We want to reward you today and help you plan for tomorrow.
We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles.
To name a few, these include
- Competitive basic salary (reviewed annually)
- Flexible, hybrid working policy
- Generous bonus scheme
- Up to 25 days holiday (rising to 28 days with service)
- Holiday exchange scheme
- Private medical insurance
- Enhanced parental leave
- Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.
To read more information regarding our range of benefits, please visit our Rewards & Benefits page on our website.
Please note that we have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.
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Client Services Executive in Manchester employer: CMS Law
At CMS, we pride ourselves on being an exceptional employer, offering a dynamic work environment where client service excellence is at the forefront. Our flexible hybrid working policy, competitive salary, and generous benefits package, including private medical insurance and enhanced parental leave, ensure that our employees feel valued and supported. Located in a vibrant area, this role not only allows you to make a lasting impression on clients but also provides ample opportunities for personal and professional growth within a collaborative team culture.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Executive in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CMS Law. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CMS Law before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Executive in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CMS Law:Your cover letter is your chance to shine! Tell us why you want to work at CMS Law specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CMS Law!
How to prepare for a job interview at CMS Law
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
