At a Glance
- Tasks: Drive operational improvements and enhance customer experience in our Cables & Connectivity business.
- Company: Join a dynamic team at CMS Distribution, focused on innovation and growth.
- Benefits: Competitive salary, bonuses, career development, and 22 days annual leave.
- Other info: Inclusive workplace valuing diverse perspectives and offering excellent career progression.
- Why this job: Make a real impact by leading change and improving processes across the business.
- Qualifications: Experience in operational improvement and strong analytical skills required.
The predicted salary is between 29700 - 36300 £ per year.
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- Business Operations Specialist - Cables & Connectivity
- Business Operations Specialist (Cables & Connectivity)
Nottingham | Hybrid ( 4 days on site) | 40 Hours per Week, Monday to Friday | Competitive Salary + Bonus
Drive operational improvement, enhance customer experience, and help shape the future of our growing Cables & Connectivity business.
About the Role
We're looking for an experienced Operational Excellence Specialist to join our Cables Direct team and play a key role in improving performance, efficiency and customer experience across the business.
This is a highly visible role that sits at the centre of our operation, working closely with Sales, Purchasing, Product Management, Warehouse, Customer Service, Finance and IT teams to identify opportunities, solve operational challenges and deliver meaningful improvements.
You'll lead process improvement initiatives, manage operational projects, reduce inefficiencies and help build scalable ways of working that support continued growth.
This is an exciting opportunity for someone who enjoys combining analytical thinking, operational problem solving and stakeholder management to make a measurable business impact.
The role is based in Nottingham but will require frequent travel to our Castleford and Harrogate offices.
Due to travel requirements, a full driving licence and access to your own transport is preferred.
- What You'll Be Doing
- Leading continuous improvement projects across operational, customer service and fulfilment processes.
- Identifying inefficiencies, analysing root causes and implementing practical solutions that improve performance and customer experience.
- Acting as a key link between Warehouse, Sales, Purchasing, Product Management, Customer Service, Finance and IT teams.
- Monitoring operational performance metrics and KPI trends to identify risks and improvement opportunities.
- Managing customer and business-critical operational escalations through to resolution.
- Developing and implementing SOPs, process documentation and operational controls.
- Supporting operational and system enhancement projects, ensuring changes are successfully embedded and measured.
- Working with key stakeholders to improve order-to-dispatch processes, bespoke customer requirements, returns management and fulfilment performance.
What We're Looking For
We're looking for someone who
- Has proven experience delivering operational improvement, business improvement or continuous improvement initiatives.
- Can demonstrate strong project management and stakeholder management skills.
- Has experience analysing business processes and implementing operational change.
- Is highly analytical and confident using data to identify trends, opportunities and root causes.
- Can influence and build relationships across multiple teams without direct authority.
- Has excellent communication skills and a proactive, solution-focused mindset.
- Is comfortable managing multiple priorities and driving results in a fast-paced environment.
- Holds a full UK driving licence and is willing to travel occasionally between CMS locations.
- Experience within distribution, wholesale, logistics, supply chain or fulfilment operations.
- Experience within technical products, IT distribution, electrical products, connectivity or cable-related industries.
- Knowledge of Lean, Continuous Improvement or Operational Excellence methodologies.
- Experience using ERP systems such as SAP and business intelligence tools such as Qlik.
Why Join CMS Distribution?
This is more than an Operational Excellence Specialist role.
You'll have the opportunity to influence how an entire business unit operates, working with senior stakeholders to improve performance, customer experience and operational efficiency across our growing Cables & Connectivity division.
Whether your background is in operational excellence, business improvement, supply chain projects, distribution operations or management consultancy, you'll have the autonomy to identify opportunities, lead change and deliver measurable business impact.
This role offers genuine scope to shape processes, drive innovation and play a key role in supporting the future growth of the business.
- What You'll Gain
- Competitive salary and bonus opportunities
- Career development and progression opportunities
- Professional qualifications and industry accreditations
- Exposure to leading technologies and vendors
- Supportive and collaborative working environment
- 22 days' annual leave, increasing with service
- Half day off to celebrate your Birthday
- Annual Leave Buy Scheme
- Private Medical Insurance
- Life Assurance
- Enhanced Company Sick Pay
- Enhanced Maternity and Paternity Leave
- Apprenticeships and Professional Qualifications
We welcome applications from all backgrounds and are committed to creating an inclusive recruitment process.
CMS believes that a diverse and inclusive workforce enriches and is integral to the success of our company.
We value diverse opinions and perspectives, and therefore welcome candidates from all backgrounds including but not limited to, ethnicity, gender, age, nationality, culture, religious beliefs, sexual orientation and neuro-diversity.
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Business Operations Specialist - Cables & Connectivity in Nottingham employer: CMS Distribution
As a Specialist Logistics Planner, you will thrive in a dynamic and inclusive work environment that prioritises employee growth and development. Our company offers competitive benefits, a strong focus on teamwork, and opportunities to enhance your logistics expertise while contributing to our commitment to operational excellence across the UK and EMEA markets. Join us to be part of a forward-thinking organisation that values diverse perspectives and fosters a culture of continuous improvement.
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We think this is how you could land Business Operations Specialist - Cables & Connectivity in Nottingham
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We think you need these skills to ace Business Operations Specialist - Cables & Connectivity in Nottingham
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at CMS Distribution, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at CMS Distribution
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with CMS Distribution’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
