HR Information Systems Manager

The HR Information Systems (SuccessFactors) Manager is responsible for the configuration, maintenance, and day-to-day operation of our SAP SuccessFactors platform. The role supports the effective delivery of HR systems and processes by ensuring accurate data, reliable system performance, and a consistent user experience across the employee lifecycle. Reporting to the Chief People Officer, this position plays a key role in supporting key modules including Employee Central, Performance & Goals, Recruitment, Learning, and People Stories. The role provides technical support for the Unily platform in collaboration with IT and Internal Communications, and manages the HRIS helpdesk to ensure timely and effective support for system users. There may be travel to our other sites in the UK, Ireland and internationally, as and when required. This role is based out of our London office on Worship Street, with 1 day working from home. Support the Delivery of the People Systems Strategy Assist in delivering the People Systems roadmap as directed by the Chief People Officer and in coordination with the broader People team. Apply system knowledge to support initiatives with practical, scalable solutions. SAP SuccessFactors Configuration and Maintenance Configure and maintain core data structures, including business rules, workflows, job architecture, and permissions. Support regular data updates, audits, and corrections to ensure ongoing accuracy and compliance. Performance & Goals (PMGM) Support annual and mid-year performance cycles by preparing forms, ensuring access, and assisting with reporting. Note this role works closely with our People Performance and Development team leads. Recruitment & Onboarding (RCM & ONB) Support the set-up and maintenance of job requisition templates, approval workflows, and onboarding steps. Ensure recruitment and onboarding processes run smoothly through timely updates and accurate configurations. Note this role works closely with our Talent Sourcing and Onboarding leads. Maintain learning items, curricula, and assignment rules to support compliance and development programmes. Build and maintain standard dashboards and reports to support people data needs. Work closely with key senior stakeholders and analysts to support key business led data projects. Support Integration of Acquired Entities Ensure data is entered accurately and users are onboarded with access to relevant tools and systems. System Integration, Data Governance & Compliance Support IT and People Operations in maintaining data flows between SuccessFactors and other systems (e.g. payroll, benefits, identity management). Follow data governance practices to help ensure GDPR compliance and accurate People Operations records. Perform regular checks to maintain consistency across platforms and support audits. Unily Platform Technical Support Provide day-to-day technical support for the Unily communications platform, helping maintain functionality and user access. Work with IT and Internal Communications on platform updates, user permissions, and content layouts. HRIS Helpdesk Management Use a ticketing or tracking system to categorise and prioritise support requests. Flag recurring issues for review and contribute to solutions or training where needed. Reporting and Analytics Support Produce regular and ad hoc reports from SuccessFactors to support People Operations and HR reporting requirements. Maintain data accuracy within reports and dashboards and assist users in accessing relevant insights. Support the development of reporting templates and dashboards based on requests from HR colleagues. Work closely with key senior stakeholders and analysts to support key business led data projects. System User Support and Training Deliver training to People Operations users and people managers to support understanding of system processes and features. Provide support on more complex system issues and liaise with vendors or IT where required. Support for System Enhancements and Changes Assist with the testing and implementation of new SuccessFactors features and updates. Support small-scale projects or configuration changes as part of broader system improvements. Continuous Improvement and Operational Support Monitor system performance, user feedback, and common issues to suggest and support process improvements. Stay informed on SuccessFactors updates and highlight relevant changes to the People Operations team, relevant IT, Payroll and Business Analytics stakeholders, as well as the CPO. Degree or equivalent qualification in Human Resources, Business Administration, Information Systems, or a related field. Additional training or certification in SAP SuccessFactors or HR systems administration is desirable. Courses or qualifications in data management, analytics, or project coordination are an advantage. Strong configuration experience with Employee Central and PMGM (certifications are a plus). ~ Demonstrated ability to implement HR technology solutions and support change management. ~ Solid understanding of GDPR, HR data governance, and access controls. Experience with other HR systems (LMS, ATS, payroll integrations). Project management skills (Agile, or PMP preferred). Strong analytical mindset and experience in delivering HR dashboards and data storytelling.