HR Information Systems Specialist in City of London

The HR Information Systems (SuccessFactors) Manager is responsible for the configuration, maintenance, and day‑to‑day operation of our SAP SuccessFactors platform. Reporting to the Chief People Officer, this position supports the effective delivery of HR systems and processes by ensuring accurate data, reliable system performance, and a consistent user experience across the employee lifecycle.

Role Responsibilities

• Support the Delivery of the People Systems Strategy
  • Assist in delivering the People Systems roadmap as directed by the Chief People Officer.
  • Implement system changes and updates to meet operational needs, ensuring alignment with best practice and user requirements.
  • Apply system knowledge to support initiatives with practical, scalable solutions.
• SAP SuccessFactors Configuration and Maintenance
  • Employee Central – configure and maintain core data structures, business rules, workflows, job architecture, and permissions.
  • Support regular data updates, audits, and corrections to ensure ongoing accuracy and compliance.
  • Work closely with People Relations to ensure accuracy and relevance of changes.
• Performance and Goals
  • Maintain review templates, goal libraries, and cycle settings in line with business needs.
  • Support annual and mid‑year performance cycles by preparing forms, ensuring access and assisting with reporting.
  • Collaborate with the People Performance and Development team leads.
• Recruitment & Onboarding
  • Support the set‑up and maintenance of job requisition templates, approval workflows, and onboarding steps.
  • Ensure recruitment and onboarding processes run smoothly through timely updates and accurate configurations.
  • Collaborate with Talent Sourcing and Onboarding Leads.
• Learning
  • Maintain learning items, curricula, and assignment rules to support compliance and development programmes.
  • Assist the People Development team with user setup, learning pathways, and basic troubleshooting.
• People Stories
  • Build and maintain standard dashboards and reports to support people data needs.
  • Guide users on accessing and using People Stories and embedded reporting tools.
  • Work closely with key senior stakeholders and analysts to support business‑led data projects.
• Support Integration of Acquired Entities
  • Configure new teams and employees into SuccessFactors following acquisitions.
  • Set up organisational structures, permissions, and workflows based on agreed designs.
  • Ensure accurate data entry and user onboarding with access to relevant tools.
• System Integration, Data Governance and Compliance
  • Support IT and People Operations in maintaining data flows between SuccessFactors and other systems (e.g., payroll, benefits, identity management).
  • Follow data governance practices to ensure GDPR compliance and accurate People Operations records.
  • Perform regular checks to maintain consistency across platforms and support audits.
• Additional Responsibilities
  • Provide day‑to‑day technical support for the Unily communications platform, ensuring maintenance and user access.
  • Work with IT and Internal Communications on platform updates, user permissions, and content layouts.
  • Raise issues or opportunities for improvement through appropriate channels.
• HRIS Helpdesk Management
  • Operate the HRIS helpdesk, managing incoming queries and ensuring timely and helpful responses.
  • Use a ticketing or tracking system to categorise and prioritise support requests.
  • Flag recurring issues for review and contribute to solutions or training where needed.
• Reporting and Analytics Support
  • Produce regular and ad‑hoc reports from SuccessFactors to support People Operations and HR reporting requirements.
  • Maintain data accuracy within reports and dashboards and assist users in accessing relevant insights.
  • Support the development of reporting templates and dashboards based on requests from HR colleagues.
  • Produce fortnightly progress and insights reports for senior business stakeholders.
• System User Support and Training
  • Create and maintain user guides, quick reference materials, and process documentation.
  • Deliver training to People Operations users and people managers to support understanding of system processes and features.
  • Provide support on more complex system issues and liaise with vendors or IT where required.
• Systems Enhancements and Changes
  • Assist with testing and implementation of new SuccessFactors features and updates.
  • Prepare test scenarios, log results, and escalate any issues as needed.
  • Support small‑scale projects or configuration changes as part of broader system improvements.
• Continuous Improvement and Operational Support
  • Monitor system performance, user feedback, and common issues to suggest improvements.
  • Contribute to automation efforts and enhancements that streamline administrative tasks.
  • Stay informed on SuccessFactors updates and highlight relevant changes to key stakeholders and the CPO.

Skills & Personal Attributes

• Degree or equivalent qualification in Human Resources, Business Administration, Information Systems, or a related field.
• Additional training or certification in SAP SuccessFactors or HR Systems administration is desirable.
• Courses or qualifications in data management, analytics, or project coordination are an advantage.
• 4+ years of HRIS experience, with at least 1–2 years in a SuccessFactors environment.
• Strong configuration experience with Employee Central; PMGM certifications are a plus.
• Demonstrated ability to implement HR technology solutions and support change management.
• Solid understanding of GDPR HR Data governance and access controls.

Preferred

• Experience with other HR systems (LMS, ATS, payroll integrations).
• Experience with Unily platform highly desirable; willingness to learn is a must.
• Project management skills, Agile or PMP preferred.
• Strong analytical mindset and experience delivering HR dashboards and data storytelling.
• Excellent communication skills, able to translate technical concepts for non‑technical audiences.
• Confident working across departments and influencing stakeholders at all levels.
• Team player able to collaborate to deliver excellence.
• Detail‑oriented, organized, and able to manage competing priorities in a dynamic environment.
• Proactive and solution‑focused with a can‑do attitude and resilience under pressure.

Key Traits

CMS believes that a diverse and inclusive workforce enriches and is integral to the success of our company. We value diverse opinions and perspectives and welcome candidates from all backgrounds, including but not limited to ethnicity, gender, age, nationality, culture, religious beliefs, sexual orientation, and neuro‑diversity.