At a Glance
- Tasks: Install, maintain, and repair computer systems while providing technical support.
- Company: Join a dynamic tech team in Manchester with a focus on innovation.
- Benefits: Enjoy a competitive salary, flexible working, and generous holiday allowance.
- Other info: Great opportunities for career growth and a supportive work environment.
- Why this job: Make a real impact by ensuring IT systems run smoothly for everyone.
- Qualifications: 2+ years in IT support, strong network skills, and a passion for tech.
The predicted salary is between 30000 - 40000 £ per year.
Role Purpose: As an IT Onsite Technician, you will install, maintain, and repair computer systems and equipment. You will also provide routine technical support and checks assisting the wider teams to ensure the continuous availability of the IT network, infrastructure, and equipment within the SLA’s.
Key internal relationships: Head of IT Service Delivery, IT Support Manager
Based: Manchester - On Site
Hours: 35
About the role:
- Responsible for asset control and stock ordering of devices as required.
- Assist users with hardware issuing or replacement as required.
- Responsible for ensuring that issues and support requests are resolved within defined SLA.
- Responsible for ensuring that issues and support requests are documented within the ITSM tool.
- Responsible for sending devices off to repair and liaising with the vendor.
- Adhering to processes and procedures.
- Mobile phones setup.
- Hardware refreshes.
- Provide additional support to client and internal meeting rooms.
- Daily Backup Tape Changes.
- Hardware maintenance and assisted troubleshooting of Storage Controllers and Server Controllers.
- Replacement of Storage Disks and Server Blades as and when required.
- Physical daily checks of system hardware health and lights including but not limited to: MER/SER daily checks of Room Systems including Aircon, Fire Suppression and UPS Systems.
- Switch Upgrades, Console and Backups, some proficiency in network skills.
- Cable Tracing as required to troubleshoot any issues in Comms Rooms for Server/Network infrastructure.
- Troubleshooting with onsite wireless issues and deployments, up to and including local surveys.
- Chaperoning Vendors during maintenance work and tasks.
- Participate in project work as required, including non-business hour deployments (e.g., nights and weekends).
- Assisting with Video Conferencing serving our clients in the meeting rooms as required.
About you:
- BA/BS degree or equivalent preferred.
- Broad software application skills desired.
- Demonstrated ability to master new software applications and technologies.
- Prior experience with a ticketing system strongly preferred.
- Proficiency in network skills.
- Must have at least 2+ years’ experience with Windows operating systems and hardware in a computer support related setting; experience working in a networked environment.
- Working knowledge of ITIL service management and its processes is highly advantageous.
- Knowledge of AV systems and telecommunications would be beneficial.
What’s in it for you?
We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few, these include:
- Competitive basic salary (reviewed annually)
- Flexible, hybrid working policy
- Generous bonus scheme
- Up to 25 days holiday (rising to 28 days with service)
- Holiday exchange scheme
- Private medical insurance
- Enhanced parental leave
- Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.
If you would like to read more information regarding our range of benefits, please visit our Rewards & Benefits page on our website.
Please note that we have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.
IT Onsite Technician in Manchester employer: Cms Cmno Llp
As an IT Onsite Technician based in Manchester, you will thrive in a dynamic work environment that prioritises employee well-being and professional growth. With a competitive salary, flexible working options, and a generous benefits package including private medical insurance and enhanced parental leave, we foster a culture of support and inclusivity. Join us to be part of a team that values your contributions and encourages continuous learning and development.
StudySmarter Expert Advice🤫
We think this is how you could land IT Onsite Technician in Manchester
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars to connect with industry folks. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past projects or any troubleshooting success stories. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common IT scenarios. Think about how you'd handle specific technical issues or user requests. The more prepared you are, the more confident you'll feel!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace IT Onsite Technician in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Onsite Technician role. Highlight your experience with Windows operating systems, hardware support, and any relevant ticketing systems. We want to see how your skills match what we're looking for!
Showcase Your Technical Skills:Don’t hold back on showcasing your technical skills! Mention your proficiency in network skills, AV systems, and any troubleshooting experiences. We love seeing candidates who can demonstrate their hands-on abilities.
Be Clear and Concise:When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate a straightforward approach!
Apply Through Our Website:Remember to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Cms Cmno Llp
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems and hardware. Be ready to discuss your experience with troubleshooting, maintenance, and any specific software applications you've mastered. This will show that you're not just familiar with the tech but can also handle real-world issues.
✨Familiarise Yourself with ITIL
Since knowledge of ITIL service management is highly advantageous, take some time to understand its processes. Be prepared to talk about how you've applied ITIL principles in past roles, especially in relation to ticketing systems and SLA management.
✨Prepare for Practical Scenarios
Expect to be asked about specific scenarios you might face as an IT Onsite Technician. Think about how you would handle hardware failures, network issues, or vendor interactions. Practising these scenarios can help you articulate your problem-solving skills effectively.
✨Show Your Team Spirit
This role involves working closely with various teams, so highlight your ability to collaborate. Share examples of how you've supported colleagues in the past, whether it’s assisting with video conferencing setups or participating in project work. This will demonstrate that you’re a team player who values communication and cooperation.
