Facilities Apprentice-18 Month FTC in Manchester

About the role

This role supports the client and facilities teams, ensuring a high-quality service and environment for clients and visitors at the CMS Manchester office on an 18-month fixed-term contract.

Responsibilities

• Provide high-quality, pro-active service/support in line with the needs of the client and facilities teams.
• Ensure a high-quality service and environment for clients and visitors.
• Liaise with IT/AV and facilities teams to report faults.
• Assist AV with ad hoc tasks.
• Set up conference/meeting room facilities (not AV equipment), including opening and closing partitions, whiteboards, and room set-ups.
• Assist in external CMS seminars where required.
• Undertake weekly audits of all conference/meeting rooms, ensuring equipment, lighting, air conditioning, and fabric are working to a high standard; report shortfalls to the appropriate helpdesk.
• Assist with the logistics, planning, and implementation of any moves or change requirements.
• Display high levels of customer service and professionalism to help resolve any issues from clients and visitors to the conference rooms.

Qualifications

• Have lived in England for 3 years or more.
• Hold 5 GCSEs, including Maths and English at grade 6 or above.
• Will be working towards the Level 2 Facilities Services Operative Apprenticeship Standard.
• Have an interest in learning about mechanical services within building services.
• Do not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.
• Be willing to learn about office moves and relocation logistics.
• Show enthusiasm to learn about facilities and building management.
• Be highly service-focused with a “can do” attitude.
• Be highly organised, able to plan and prioritise.
• Be able to work effectively as part of a team and as an individual.
• Be able to listen, question, and interpret information to understand requirements.
• Have a keen eye for detail and identify opportunities to improve set-ups.
• Possess numerical and verbal reasoning skills.
• Have good interpersonal skills and be flexible to work with a range of styles and personalities.
• Possess excellent verbal communication skills.
• Be IT literate.
• Have problem-solving skills.
• Be able to maintain standards when under pressure.
• Be able to build strong relationships with key stakeholders.
• Have experience in a client-facing role.

Benefits

• We appreciate that everyone is different, so we offer a benefits system that provides choice and flexibility based on individual needs and lifestyles.
• Competitive basic salary (reviewed annually)
• Flexible, hybrid working policy
• Generous bonus scheme
• Up to 25 days holiday (rising to 28 days with service)
• Holiday exchange scheme
• Private medical insurance
• Enhanced parental leave
• Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010