At a Glance
- Tasks: Provide strategic advice and support to key clients, enhancing their experience and driving revenue.
- Company: Dynamic firm focused on client relationships and innovative business development.
- Benefits: Competitive salary, flexible working, generous holiday, and private medical insurance.
- Other info: Supportive environment with a focus on diversity, equity, and inclusion initiatives.
- Why this job: Join a team that values client engagement and offers opportunities for professional growth.
- Qualifications: Experience in business development, excellent communication skills, and strong analytical abilities.
The predicted salary is between 60000 - 75000 £ per year.
Role Purpose
To provide strategic advice and support across our key client portfolio, and work closely with the Client Insight Team and wider BD team to enable us to deliver on the strategic focus of client experience as a differentiator for building profitable and sustainable relationships. Provide drive and focus on revenue‑generating initiatives with the clients, focusing on our go‑to‑market offering leveraging CMS’ firmwide groups, sectors and UK and international offices. To support and further improve the firm’s Client Management projects including client secondment programme; client insight programme; Innovation and DEIB. To provide coaching and mentoring advice to junior BD team members on client management excellence.
Responsibilities
- Client Teams – Take responsibility for providing hands‑on support for a number of the firm’s strategic key accounts particularly in the financial services sector. Core areas of focus are to increase revenues, work flows and deepening client relationships. Capture and share client information around relationship investment, meetings, work, billings, client news and create new opportunities. Ensure these strategic key accounts run according to the Service Level Agreements (SLAs).
- Client Planning – Plan, strategise and implement international client plans, including revenue and relationship development goals.
- Client Listening – Conduct client listening via the Client Insight programme to promote a dialogue with clients and enhance our understanding of client needs, priorities, challenges and opportunities. Use traditional client feedback methodology and creative engagement approaches to improve client service delivery.
- Sales Support – Act as primary contact for client on panel pitches, especially procurement and legal operations. Work with the strategic pitch team, manage bids where necessary, and handle pricing proposals, RFP content, presentation rehearsals and win/loss reviews.
- Client Engagement Programme – Work with the Client Management team and across the firm to identify creative and cost‑efficient ways to engage with clients beyond day‑to‑day legal advice. This includes client networks, client workshops, training, DEI, Social Impact and ESG initiatives.
- Project Support – Work with the Client Management team on strategic projects to improve the client experience through improved internal processes, showcase best practices and collaborate with the LPOM and LegalTech teams.
- Client Resourcing Services / Secondments – Support the firm’s client secondments programme, working initially with other departments to define budgeting, criteria and long‑term engagement with clients. Ensure the firm maximises benefits derived from secondments, providing pre‑briefs, maintaining in‑touch programmes and de‑briefs upon completion.
- General Client Management Team Support – Provide support for any other initiatives aimed at enhancing the firm’s client relationships or otherwise requested by the Head of Clients & New Business.
Qualifications
- Technical Competence – Experience in all aspects of Business Development and Marketing, including client relationship management, client targeting, pitching, event management and campaigns. Excellent oral and written communication skills. Understanding of necessary IT packages/systems. Proven ability to build strong working relationships with partners, staff at all levels and external vendors. Experience in a client‑facing capacity, preferably in the financial services sector.
- Analytical Skills – Grasp, retain and analyse complex information and concepts; pay good attention to detail. Present complex information concisely. Strong numerical skills.
- Communication Style and Approach – Excellent listening skills and ability to check for understanding. Consistently professional verbal and non‑verbal behaviour with clients and colleagues.
- Other – Ability to plan and organise time, work to given timeframes and balance work to meet goals and objectives. Identify risks and conflicts, delegate when required and seek to improve processes and procedures.
Benefits
- Competitive basic salary (reviewed annually)
- Flexible, hybrid working policy
- Generous bonus scheme
- Up to 25 days holiday (rising to 28 days with service)
- Holiday exchange scheme
- Private medical insurance
- Enhanced parental leave
- Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010
Senior Client Manager in London employer: Cms Cmno Llp
As a Senior Client Manager at our firm, you will thrive in a dynamic and supportive environment that prioritises client experience and fosters professional growth. With a competitive salary, flexible hybrid working options, and a generous bonus scheme, we are committed to your well-being and career development. Join us to be part of a collaborative culture that values innovation, diversity, and impactful client engagement in the heart of the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the financial services sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your expertise! Create a portfolio or a personal website that highlights your achievements in client management and business development. This is your chance to shine and demonstrate how you can add value to potential employers.
✨Tip Number 3
Prepare for interviews by researching the company’s client engagement strategies. Be ready to discuss how you can contribute to their goals, especially around enhancing client experiences and driving revenue. Tailor your responses to show you understand their needs.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals who can help us elevate client relationships. Plus, it’s a great way to ensure your application gets the attention it deserves!
We think you need these skills to ace Senior Client Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in client management and business development. We want to see how your skills align with our focus on enhancing client relationships and driving revenue.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve successfully managed client accounts or led initiatives that improved client experiences. We love seeing quantifiable results!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication style reflects that. Avoid jargon unless it’s relevant to the role.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Cms Cmno Llp
✨Know Your Clients
Before the interview, dive deep into understanding the key clients of the company, especially in the financial services sector. Familiarise yourself with their needs, challenges, and how the firm’s offerings can address them. This will show your strategic thinking and readiness to engage with clients.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've previously grasped and analysed complex information. Bring examples of how you’ve used data to drive client relationships or improve service delivery. This will highlight your ability to contribute to the firm's client management projects effectively.
✨Demonstrate Communication Excellence
Practice articulating your thoughts clearly and concisely. Use examples from your past experiences to illustrate your communication style, both verbal and non-verbal. Remember, strong listening skills are just as important, so be ready to engage in a dialogue during the interview.
✨Prepare for Client Engagement Scenarios
Think about creative ways to engage clients beyond traditional methods. Be ready to discuss innovative ideas for client workshops or networking events that align with the firm’s goals. This will showcase your proactive approach to enhancing client relationships and your fit for the role.
