At a Glance
- Tasks: Install, maintain, and repair computer systems while providing technical support.
- Company: Join a leading tech firm with a focus on innovation and teamwork.
- Benefits: Enjoy a competitive salary, flexible working, and generous holiday allowance.
- Other info: Dynamic role with opportunities for growth and learning in a supportive environment.
- Why this job: Make a real impact by ensuring IT systems run smoothly for everyone.
- Qualifications: 2+ years in IT support, strong network skills, and a passion for technology.
The predicted salary is between 38097 - 46563 £ per year.
Role
Purpose: As an IT Onsite Technician, you will install, maintain, and repair computer systems and equipment.
You will also provide routine technical support and checks assisting the wider teams to ensure the continuous availability of the IT network, infrastructure, and equipment within the SLA’s.
- Key internal relationships: Head of IT Service Delivery, Senior IT Support Manager
- Based: London - On Site
About the role
- Responsible for asset control and stock ordering of devices as required.
- Assist users with hardware issuing or replacement as required.
- Responsible for ensuring that issues and support requests are resolved within defined SLA.
- Responsible for ensuring that issues and support requests are documented within the ITSM tool.
- Responsible for sending devices off to repair and liaising with the vendor Adhering to processes and procedures.
- Mobile phones setup.
- Hardware refreshes.
- Provide additional support to client and internal meeting rooms.
- Daily Backup Tape Changes.
- Hardware maintenance and assisted troubleshooting of Storage Controllers and Server Controllers.
- Replacement of Storage Disks and Server Blades as and when required.
- Physical daily checks of system hardware health and lights including but not limited to: MER/SER daily checks of Room Systems including Aircon, Fire Suppression and UPS Systems.
- Switch Upgrades, Console and Backups, some proficiency in network skills.
- Cable Tracing as required to troubleshoot any issues in Comms Rooms for Server/Network infrastructure.
- Troubleshooting with onsite wireless issues and deployments, up to and including local surveys.
- Chaperoning Vendors during maintenance work and tasks.
- Participate in project work as required, including non-business hour deployments (e. g., nights and weekends).
- Assisting with Video Conferencing serving our clients in the meeting rooms as required.
Qualifications and experience
- BA/BS degree or equivalent preferred.
- Broad software application skills desired.
- Demonstrated ability to master new software applications and technologies.
- Prior experience with a ticketing system strongly preferred.
- Proficiency in network skills.
- Must have at least 2+ years' experience with Windows operating systems and hardware in a computer support related setting; experience working in a networked environment.
- Working knowledge of ITIL service management and its processes is highly advantageous.
- Knowledge of AV systems and telecommunications would be beneficial.
- #LI-LM1
What's in it for you?
We want to reward you today and help you plan for tomorrow.
We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles.
To name a few, these include
- Competitive basic salary (reviewed annually)
- Flexible, hybrid working policy
- Generous bonus scheme
- Up to 25 days holiday (rising to 28 days with service)
- Holiday exchange scheme
- Private medical insurance
- Enhanced parental leave
- Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010
If you would like to read more information regarding our range of benefits, please visit our Rewards & Benefits page on our website.
Whether you're a lawyer or a finance professional, a business developer or an IT expert, we have a wide range of legal and business careers for you.
Find where you belong.
Preparing for tomorrow's challenges starts today.
That's why CMS adopts a Future Facing approach, ensuring our clients and our people stay ahead in an ever-evolving landscape.
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IT Onsite Technician employer: Cms Cmno Llp
CMS CMNO LLP is an excellent employer, offering a dynamic work culture that values collaboration and precision in the finance sector. With a flexible working policy and a competitive salary, employees enjoy tailored benefits that cater to their individual needs, alongside ample opportunities for professional growth and development in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Onsite Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Cms Cmno Llp values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Cms Cmno Llp might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Cms Cmno Llp!
✨Direct Apply to Cms Cmno Llp
Let's not forget to apply directly through the Cms Cmno Llp website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Onsite Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Cms Cmno Llp.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Cms Cmno Llp. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Cms Cmno Llp
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
