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- Tasks: Drive adoption of Microsoft 365 and AI tools, enhancing workflows and collaboration.
- Company: Join a forward-thinking firm committed to modern working practices.
- Benefits: Competitive salary, flexible working, generous holiday, and private medical insurance.
- Other info: Dynamic role with opportunities for continuous learning and professional growth.
- Why this job: Be a tech champion, making a real difference in how teams work.
- Qualifications: 5+ years in tech adoption, strong communication skills, and a passion for innovation.
The predicted salary is between 60000 - 75000 ÂŁ per year.
CMS is recruiting a Digital Solutions Design and Adoption Manager to help drive firmwide adoption of Microsoft 365, Copilot, AI‑powered solutions, and other technologies that support modern, efficient ways of working.
About the role
The Digital Solutions Design and Adoption Manager supports the firm’s technology adoption agenda, working across Business Services, Practice Groups, and project teams to help users maximise the value of our digital tools and platforms, such as Microsoft 365, Copilot, AI‑powered solutions, and other firmwide technologies. You’ll be a champion for modern ways of working. You will partner with teams to understand how they work today, shape adoption strategies, run targeted enablement sessions, support product rollouts, and help embed technology into everyday workflows. You’ll also be responsible for reviewing business processes, identifying opportunities for improvement, and building practical solutions that enhance efficiency, collaboration, and user experience across the firm.
In this role, you can expect to get involved in a variety of work including:
- Collaborate with teams across the firm to plan and deliver technology adoption initiatives across Microsoft 365, Copilot, AI‑powered tools, and other firmwide platforms.
- Develop and implement adoption strategies that maximise the impact and business value of digital tools.
- Lead interactive conversations, coaching sessions, workshops, and peer‑led discussions that help users apply technology in their day‑to‑day work.
- Build solutions to streamline and enhance workflows using low‑code/no‑code tools such as AI Agents and Power Platform apps (including Power Automate and Power BI).
- Support product management activities, including roadmap alignment, feature rollouts, and gathering user feedback.
- Work closely with stakeholders to gather requirements and prioritise initiatives.
- Act as a trusted advisor across the business, building strong relationships and tailoring adoption approaches to different teams.
- Monitor adoption metrics and use insights to identify opportunities for continuous improvement.
- Contribute to planning for technology deployment and adoption at firmwide and team levels.
- Stay up to date with Microsoft 365, Copilot, AI‑powered tools, and emerging technologies.
- Demonstrate adaptability, a user‑focused approach, and a commitment to continuous learning.
About you
We will invest in your ongoing training and development to support your professional goals and help you to thrive in your role from day one. Our opportunities are open to all suitably qualified applicants, so to be considered for this role, you must meet the following skills and experience:
- 5+ years in professional services (ideally legal) in technology adoption, change, enablement, or product management roles.
- Proven experience leading technology adoption and business change initiatives, including stakeholder engagement at all levels.
- Understanding and practical use of Microsoft 365, along with basic knowledge of Power Automate, Power BI, and other Power Platform tools.
- Experience of AI‑powered tools such as ChatGPT, Microsoft 365 Copilot, or similar Generate AI technologies.
- Strong communication skills and the ability to create clear, engaging business communications.
- Curious and passionate about emerging technologies and improving working life for colleagues.
- Excellent interpersonal and influencing skills, with a proactive, positive “can do” attitude.
- Adaptable to fast‑paced change and ambiguity; able to multitask and prioritise effectively.
- Autonomous yet collaborative, with strong organisational skills and a user‑focused approach.
What’s in it for you?
We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few, these include:
- Competitive basic salary (reviewed annually)
- Flexible, hybrid working policy
- Generous bonus scheme
- Up to 25 days holiday (rising to 28 days with service)
- Holiday exchange scheme
- Private medical insurance
- Enhanced parental leave
- Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.
If you would like to read more information regarding our range of benefits, please visit our Rewards & Benefits page on our website.
Please note that we have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.
Digital Solutions Design and Adoption Manager employer: Cms Cmno Llp
Contact Detail:
Cms Cmno Llp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Solutions Design and Adoption Manager
✨Tip Number 1
Get to know the company inside out! Research their tech initiatives, especially around Microsoft 365 and AI tools. This will help you tailor your conversations and show that you're genuinely interested in how you can contribute.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews by practising common questions related to technology adoption and change management. Use examples from your past experiences to demonstrate how you've successfully led similar initiatives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to embrace our digital solutions.
We think you need these skills to ace Digital Solutions Design and Adoption Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Microsoft 365 and AI-powered tools. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Your Passion: Let your enthusiasm for technology shine through! Share examples of how you've embraced modern ways of working and helped others adapt to new tools. We love seeing candidates who are genuinely excited about improving workflows.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and avoid jargon unless it's relevant. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application via our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Cms Cmno Llp
✨Know Your Tech Inside Out
Make sure you’re well-versed in Microsoft 365, Copilot, and AI-powered tools. Brush up on how these technologies can enhance workflows and improve efficiency. Being able to discuss specific features and their benefits will show that you’re not just familiar with the tools, but you understand their practical applications.
✨Showcase Your Change Management Skills
Prepare examples of past experiences where you successfully led technology adoption initiatives. Highlight your ability to engage stakeholders at all levels and how you tailored your approach to different teams. This will demonstrate your capability to drive change effectively within the firm.
✨Engage with Real Scenarios
Think of potential challenges the firm might face when adopting new technologies. Be ready to discuss how you would address these issues through targeted enablement sessions or workshops. This shows that you’re proactive and can think critically about user needs.
✨Emphasise Your Communication Skills
Strong communication is key in this role. Prepare to discuss how you’ve created engaging business communications in the past. You might even want to bring a sample of your work to showcase your style and effectiveness in conveying complex information simply.