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For Companies At a Glance
- Tasks: Be the friendly face of CMS, welcoming clients and managing meeting room bookings.
- Company: Join a dynamic team at a leading corporate services provider in London.
- Benefits: Enjoy a competitive salary, flexible working, and generous holiday allowance.
- Other info: Ongoing training and development opportunities to help you thrive.
- Why this job: Make a lasting impression while developing your customer service skills in a vibrant environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
CMS is looking for a full time Client Services Executive to join our London team.
About the role
Reporting to the Senior Client & Hospitality Services Manager, you will be the first point of contact for visitors and clients - both in person and over the phone. As the face of CMS, you will create a lasting first impression by providing outstanding customer care and professionalism. You will coordinate client requests, manage meeting room bookings, and provide AV support to ensure seamless operations on our Client Floor at Cannon Place. This role also involves supporting room setups, moves, and changes to maintain a world-class environment.
In this role, you can expect to get involved in a variety of work including:
- Deliver a five-star welcome to visitors, occupiers, and clients.
- Provide refreshments and maintain a professional, welcoming reception area.
- Manage visitor sign-in in line with security procedures.
- Coordinate meeting room bookings using internal systems.
- Provide audio-visual support for meetings and events (full training provided).
- Set up conference rooms and equipment, including laptops, screens, projectors, and video conferencing tools.
- Configure room layouts (Cabaret, Theatre, Boardroom, Classroom) and manage partitions.
- Answer calls promptly and professionally, using guests’ names for a personalised experience.
- Handle queries and complaints calmly and escalate when necessary.
- Maintain high standards of cleanliness and presentation across client areas.
- Manage ad hoc tasks such as deliveries, ordering flowers, and booking taxis.
- Complete administrative duties and maintain equipment inventories.
- Support internal and external events to ensure smooth coordination.
- Adopt a flexible approach to working hours based on business needs.
About you
We will invest in your ongoing training and development to support your professional goals and help you to thrive in your role from day one. Our opportunities are open to all suitably qualified applicants, so to be considered for this role, you must meet the following skills and experience:
- Proven experience in customer service within a corporate setting.
- Strong IT skills, including Microsoft Office (knowledge of Manhattan Datacraft is desirable).
- Excellent verbal communication and interpersonal skills.
- A proactive, service-focused attitude with the ability to stay calm under pressure.
- Strong organisational skills and the ability to prioritise effectively.
- Problem-solving ability and a willingness to take on new tasks.
- Experience in AV/IT support (desirable but not essential).
Please be aware that this list is not exhaustive, and you will be expected to comply with any reasonable ad hoc duties and requests.
What’s in it for you?
We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few, these include:
- Competitive basic salary (reviewed annually)
- Flexible, hybrid working policy
- Generous bonus scheme
- Up to 25 days holiday (rising to 28 days with service)
- Holiday exchange scheme
- Private medical insurance
- Enhanced parental leave
- Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.
If you would like to read more information regarding our range of benefits, please visit our Rewards & Benefits page on our website.
Please note that we have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.
Client Services Executive (Front of House) employer: Cms Cmno Llp
Contact Detail:
Cms Cmno Llp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Executive (Front of House)
✨Tip Number 1
First impressions matter, so when you walk into that interview, bring your A-game! Dress smartly and be ready to showcase your customer service skills right from the start. Remember, you're not just applying for a job; you're stepping into the role of the face of the company!
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common questions and think about how your past experiences align with the role. We suggest using the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Tip Number 3
Show enthusiasm for the role and the company! Research CMS and be ready to discuss what excites you about their client services. This will demonstrate your proactive attitude and genuine interest in being part of their team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your appreciation for the opportunity and reinforces your interest in the position. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Client Services Executive (Front of House)
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service, especially in a corporate setting. We want to see how you've created memorable experiences for clients and visitors in the past!
Be Professional and Personable: Since you'll be the first point of contact, it's crucial to convey your ability to maintain professionalism while being friendly. Use examples that showcase your communication skills and how you handle queries or complaints.
Tailor Your Application: Take a moment to customise your application to reflect the specific requirements mentioned in the job description. We love seeing candidates who take the time to align their skills with what we're looking for!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way to ensure it gets to us directly and helps us keep track of all applications efficiently.
How to prepare for a job interview at Cms Cmno Llp
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Client Services Executive role. Familiarise yourself with the key responsibilities like managing meeting room bookings and providing AV support. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Customer Service Skills
Since this role is all about creating a great first impression, practice your customer service skills. Think of scenarios where you might need to handle queries or complaints and how you would respond. Demonstrating a calm and professional attitude during the interview will set you apart.
✨Show Off Your Organisational Skills
Be prepared to discuss how you prioritise tasks and manage your time effectively. You might be asked about how you would handle multiple requests at once, so have some examples ready. Highlighting your strong organisational skills will reassure them that you can thrive in a busy environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.