At a Glance
- Tasks: Provide top-notch customer service and assist with sales in a vibrant retail environment.
- Company: Join a well-established independent business with over 50 years of experience.
- Benefits: Enjoy employee discounts, a company pension, and 28 days holiday per year.
- Other info: Flexible working hours with a day off during the week.
- Why this job: Be part of a friendly team and help customers find their perfect flooring and beds.
- Qualifications: Great communication skills and a positive attitude; training provided for all levels.
The predicted salary is between 18900 - 23100 £ per year.
CMS Carpets (Winchester) Limited, SO23 7SL
About Us
We are an independent business established for over 50 years. At Downs Carpets & Beds, we supply a substantial range of quality carpets, flooring, and beds, to cater for any style and budget, from traditional to modern. Our large showrooms display all the top brands, and as a specialist retailer, our aim is to ensure that all our customers have the widest choice of products at the very best prices. Our reputation and success have been built on a strong commitment to customer service. We value good people, and many of our staff have been with us for many years. If you feel that you have the qualities to join our professional, friendly Sales team and offer our customers specialist advice with a personal service, then we would like to hear from you. At Downs, you're not just selling carpets and beds; you are ensuring that customers receive excellent service and expertise that is the envy of all retailers.
About You
- Excellent communication skills, confident and highly motivated
- An understanding of measuring, planning, costing, and knowledge of flooring and bed types would be an advantage, but not essential, as full training will be given.
- Car driver essential
- Computer literate, ideally Word, Excel, Microsoft 365
- First Aid trained in the workplace would be an advantage although training will be provided
Key Responsibilities:
- Share administration, housekeeping, and daily operational tasks
- Answer phones promptly and greet customers professionally
- Provide excellent customer service and assist with purchases
- Schedule estimator visits (Mon-Thurs, Sat; Newbury also Fri)
- Process deliveries, maintain records, and manage paper trail
- Contact customers regarding arrivals and coordinate fitting schedules
- Chase outstanding payments daily and process in FRS
- Complete daily GRN audit and end of day sales reports
- Maintain store cleanliness, security, and presentation standards
- Support stock management and control
- Assist team with all aspects of store operations affecting business profitability
Benefits
- Company pension
- Employee discount
- On-site parking
- 28 days holiday per annum
To Apply, please click on the Apply Now button to make an application.
Retail Sales Advisor employer: CMS Carpets (Winchester) Limited T/A Downs Carpets & Beds
At Downs Carpets & Beds, we pride ourselves on being an independent retailer with over 50 years of experience, offering a supportive and friendly work environment in Winchester. Our commitment to exceptional customer service is matched by our dedication to employee growth, providing comprehensive training and a generous benefits package including a company pension, employee discounts, and ample holiday time. Join our team and be part of a company where your contributions are valued and you can truly make a difference in customers' lives.
Contact Details:
CMS Carpets (Winchester) Limited T/A Downs Carpets & Beds Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Advisor
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like CMS Carpets (Winchester) Limited T/A Downs Carpets & Beds, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like CMS Carpets (Winchester) Limited T/A Downs Carpets & Beds!
We think you need these skills to ace Retail Sales Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at CMS Carpets (Winchester) Limited T/A Downs Carpets & Beds, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at CMS Carpets (Winchester) Limited T/A Downs Carpets & Beds and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show CMS Carpets (Winchester) Limited T/A Downs Carpets & Beds that you’re ready to jump in and contribute right away!
How to prepare for a job interview at CMS Carpets (Winchester) Limited T/A Downs Carpets & Beds
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
