At a Glance
- Tasks: Support Field Service Engineers and improve service processes for Versius Systems.
- Company: Innovative medical technology company focused on safety and performance.
- Benefits: Competitive salary, bonus, healthcare, and enhanced parental leave.
- Other info: Hybrid role with opportunities for continuous learning and career growth.
- Why this job: Make a real impact in the medical field while developing your skills.
- Qualifications: Degree in engineering or technical field; problem-solving and communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
As part of the Operations team, Product Support engineers assist Field Service in maintaining the safety, performance, and compliance of Versius Systems worldwide. They provide technical insights into escalated issues, support corrective actions, investigate root causes, and drive improvements across the business. The role requires a hybrid presence with at least three days a week in the Cambridge office.
Responsibilities
- Provide second and third tier escalation support for Field Service Engineers.
- Investigate new and historic service issues to support quality, regulatory, and technology improvements.
- Develop clear, concise, and accurate diagnostic and service content to enable efficient, autonomous, and compliant field service activities.
- Support corrective and preventative actions as part of the Quality Management System.
- Champion feedback from within the Service department.
- Lead and support projects to improve the serviceability of Versius Systems and service processes.
- Support risk management and ISO 13485:2016 compliance practices within Service.
Qualifications
- Degree or equivalent qualification in a relevant engineering or technical field.
- Problem‑solving mindset with experience in root cause investigation, data analysis, and complex electro‑mechanical devices.
- Clear, concise, and accurate communication skills, with experience documenting diagnostic steps, rework instructions, and compliant processes for non‑native English speakers.
- Appreciation for risk management, ideally with experience in medical device standards or highly regulated fields.
- Ability to work independently, with project management and presentation experience.
- Desire for continuous learning and development.
Desired Additional Qualifications
- Experience in Field Service or similar customer‑facing roles involving rework.
- Experience handling Electrostatic Sensitive Devices, performing electrical safety tests, and using proprietary tools for software/firmware updates.
- Experience with service and development platforms such as Jira, ServiceMax, NetSuite, Paligo, and Helpjuice.
Benefits
Competitive salary, bonus, pension, healthcare, and enhanced global parental leave pay.
Product Support Engineer in Newtown employer: Cmr Surgical
As a Product Support Engineer at our Cambridge office, you will be part of a dynamic Operations team dedicated to enhancing the safety and performance of Versius Systems globally. We pride ourselves on fostering a collaborative work culture that encourages continuous learning and professional growth, offering competitive salaries, comprehensive benefits, and a supportive environment where your contributions directly impact our mission in the medical device industry.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Engineer in Newtown
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Product Support Engineer role you’re after at Cmr Surgical.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Cmr Surgical a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Cmr Surgical.
✨Apply Through Company Websites
When you spot a role like Product Support Engineer at Cmr Surgical, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Product Support Engineer in Newtown
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Product Support Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Cmr Surgical a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Cmr Surgical specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Cmr Surgical
✨Brush Up on Core Engineering Principles
Before heading into the interview with Cmr Surgical, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Cmr Surgical want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
