Quality Operations Manager in Ely

At CMR Surgical, we're revolutionising the future of minimal access surgery with Versius, our next-generation surgical robotic system. We're growing fast, and we’re on a mission to transform how surgery is delivered globally for the benefit of patients, clinicians, and healthcare systems.

Our values—Ambitious, Humble, People-Focused, and Fair & Responsible define our approach to innovation, partnership, and growth. If you believe in making a meaningful difference in healthcare and want to be part of a purpose-driven company with bold ambitions, now is the time to join us.

CMR is an exciting and evolving company to be joining right now. Our commitment to our goal of building a world-class medical devices company is underpinned by the ground-breaking innovation of our next generation of surgical robots and a diverse team of talented and supportive individuals.

We’re breaking new ground which makes working here exciting, it provides autonomy, opportunity and makes the things you do visible. Come and join us and see what you’re capable of.

About the Role

Reporting to the General Manager – Operations, you’ll lead Operations Quality to meet quality, safety and regulatory requirements, develop the team, strengthen prevention, improve conformity and reliability, and reduce quality costs.

Lead inspection, assurance and nonconformance across supply chain, manufacturing, test, logistics, repair and service within agreed QMS responsibilities, combining hands‑on leadership, delegation, evidence‑based decisions and timely risk escalation.

Responsibilities

• Lead and develop Operations Quality, aligning accountability, resources and capability with business objectives and quality standards.
• Lead incoming, in-process, final inspection and release against approved criteria, quality standards and regulatory requirements, overseeing risk‑based processes with competent, authorised staff and maintaining equipment calibration, verification and traceability.
• Lead lifecycle nonconformance, product issue and material review processes, ensuring containment, investigation, risk assessment and disposition, driving timely, accountable root‑cause analysis and effective corrective and preventive actions (CAPA), challenging recurring issues.
• Partner with Operations Engineering, Production and Repair on risk management, process controls and improvement, providing quality oversight and approval, maintaining controlled and validated production processes, equipment and software before new or modified products and processes enter production or service.
• Maintain operational Quality Management System (QMS) controls that meet applicable standards and regulatory requirements, leading audit and inspection readiness, supporting audits and prompt resolution of findings, overseeing records, document and change control, traceability and data integrity, and ensuring Operations staff are trained and competent with evidence of training effectiveness.
• Hold product and escalated risks within delegated Quality authority, partnering with Operations, Corporate Quality and Regulatory within agreed limits.

About you

To be successful in this role, you’ll need to have/be:

• Leadership training and experience in team management, change, cross-training and development.
• Experience developing cross-functional problem management systems, root-cause investigations and lasting solutions.
• Inspection, measurement equipment and statistical expertise.
• Strong communication, relationships and influence with colleagues, suppliers and customers; cross-team project delivery.
• Commercial awareness and budget management.
• Hands-on and adaptable approach with continuous improvement qualifications (e.g. Lean Six Sigma) and ISO 13485 auditing qualifications.

Why Join Us?

We offer a competitive salary and a great benefits package including a bonus, pension, healthcare and enhanced global parental leave pay.

This role requires candidates to have eligibility to work within the UK.

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