Medical Affairs Operations Co-ordinator in Cambridge

About CMR Surgical

At CMR Surgical, we're revolutionising the future of minimal access surgery with Versius, our next-generation surgical robotic system. We're growing fast, and we’re on a mission to transform how surgery is delivered globally for the benefit of patients, clinicians, and healthcare systems.

Our values—Ambitious, Humble, People-Focused, and Fair & Responsible define our approach to innovation, partnership, and growth. If you believe in making a meaningful difference in healthcare and want to be part of a purpose-driven company with bold ambitions, now is the time to join us.

CMR is an exciting and evolving company to be joining right now. Our commitment to our goal of building a world-class medical devices company is underpinned by the ground-breaking innovation of our next generation of surgical robots and a diverse team of talented and supportive individuals.

We’re breaking new ground which makes working here exciting, it provides autonomy, opportunity and makes the things you do visible. Come and join us and see what you’re capable of.

About the Role

You will play an integral role within a dynamic and collaborative team, working across the Medical Affairs function to support a broad range of operational activities that contribute to the achievement of departmental objectives. In addition to partnering with various internal stakeholders, you will serve as a key point of contact for our network of Proctors and other Healthcare Professionals (HCPs), helping to foster strong and effective external relationships.

Responsibilities

Stakeholder Coordination & Event Management

• Serve as a key point of contact for our global Proctor network, coordinating with cross-functional teams to ensure timely and effective clinical case support for new Versius users
• Support the planning and execution of training programmes, investigative labs, and educational events
• Coordinate departmental meetings, Proctor engagement initiatives, workshops, and other strategic activities that support business objectives
• Provide operational and logistical support for clinical studies and other related projects such as the CMR Clinical Registry

Process Excellence & Continuous Improvement

• Foster strong partnerships with our Proctors; overseeing their onboarding to CMR and ensuring they remain informed of product developments and other important updates
• Maintain and enhance relevant documentation associated with our Quality Management System (QMS), ensuring accuracy, compliance, and accessibility
• Identify opportunities to improve efficiency and scalability through automation, digital tools, and innovative ways of working
• Contribute to the continuous evolution of operational processes aligned with the needs of a high-growth organisation

Data Management & Compliance

• Maintain accurate records within Salesforce and other business systems, ensuring training, certification, feedback, and clinical support documentation remains current and audit ready
• Review and approve global training pathways and certification records, ensuring alignment with regulatory, compliance, and organisational requirements
• Support data quality initiatives by ensuring timely and accurate reporting across relevant systems and platforms
• Develop an understanding of industry regulations, including MedTech Europe guidelines and Fair Market Value (FMV) principles

Cross-Functional Collaboration

• Build strong relationships with internal teams and external stakeholders across Professional Education, Clinical, Commercial, Compliance, and other functions
• Contribute to monthly, quarterly, and ad hoc reporting activities, including data gathering, analysis, and presentation of key metrics
• Actively support team initiatives and contribute to a culture of collaboration, accountability, and continuous improvement

We’d expect you to be willing to turn your hand to anything within the remit that helps the team deliver its objectives.

About you

You are a highly organised and proactive professional who thrives in a fast-paced, innovative environment. You'll bring:

• Excellent communication and stakeholder management skills, with the ability to engage confidently across all levels of a global organisation
• A collaborative and adaptable approach, with the flexibility to manage a varied workload and shifting priorities
• Strong organisational skills and the ability to balance multiple projects while meeting deadlines.
• A proactive mindset and a passion for continuous improvement
• Analytical thinking and problem-solving skills, with a focus on delivering practical solutions
• A strong customer and service orientation, committed to achieving high-quality outcomes
• Curiosity and enthusiasm for leveraging technology to improve processes and drive efficiency

Qualifications & Experience

Essential

• Experience in an administrative, operations, programme coordination or related support role
• Strong proficiency with Microsoft Office applications
• Excellent organisational skills with strong attention to detail and data accuracy
• Experience coordinating meetings, events, and projects in a professional environment
• Experience using AI-powered productivity tools such as Microsoft Copilot, ChatGPT, or equivalent technologies
• Degree-level education or equivalent professional experience

Desirable

• Experience within the MedTech, healthcare, life sciences, or regulated industry sectors
• Experience using CRM and business systems such as Salesforce, as well as platforms such as NetSuite, Smartsheet, Confluence, or similar project and collaboration tools
• Knowledge of project management principles and methodologies

Why Join Us?

We offer a competitive salary and a great benefits package including a bonus, pension, healthcare and enhanced global parental leave pay.

Interested? We’d love to hear from you!

This role requires candidates to have eligibility to work within the UK.
Strictly no agencies