At a Glance
- Tasks: Build relationships and deliver exceptional service to clients in a dynamic environment.
- Company: Join a growing business that values customer focus and teamwork.
- Benefits: Competitive salary, career development, and a supportive team culture.
- Other info: Great opportunity for career growth and exposure to diverse clients.
- Why this job: Make a real impact by ensuring clients receive top-notch service and support.
- Qualifications: Experience in customer service or administration with strong communication skills.
The predicted salary is between 26000 - 30000 £ per year.
Are you a customer-focused professional who enjoys building relationships, solving problems, and delivering exceptional service? We're looking for a Client Services Coordinator to join a growing and dynamic business, supporting a portfolio of clients and ensuring they receive a first-class service from onboarding through to ongoing account management.
This is an excellent opportunity for someone with experience in customer service, account support, client services, or administration who is looking to develop their career within a professional and fast-paced environment.
The Role
As a Client Services Coordinator, you'll act as a key point of contact for clients, supporting day-to-day enquiries, coordinating service delivery, and ensuring a smooth customer experience. Working closely with Account Managers, Compliance, Payroll and Operations teams, you'll help ensure client requirements are met efficiently, accurately and on time.
Key Responsibilities
- Client Relationship Management
- Act as a primary point of contact for day-to-day client enquiries.
- Build and maintain positive relationships with clients through excellent service delivery.
- Identify and escalate any client concerns or service issues where appropriate.
- Support Account Managers in maintaining high levels of client satisfaction.
- Service Delivery & Operations
- Coordinate client requests and ensure actions are completed within agreed timescales.
- Work collaboratively with internal teams to deliver services accurately and efficiently.
- Assist with resolving operational and service-related issues.
- Monitor ongoing client activity and ensure follow-up actions are completed.
- Client Onboarding & Compliance
- Support the onboarding of new clients, ensuring a smooth transition into the business.
- Liaise with Compliance and internal departments to obtain required documentation.
- Maintain accurate and up-to-date client records.
- Assist in ensuring compliance processes are completed correctly.
- CRM & Reporting
- Maintain and update client information within the CRM system.
- Record client interactions, service requests and account activity accurately.
- Assist with the preparation of client reports and service updates.
- Account Administration
- Support Account Managers with account administration and contract renewals.
- Assist with ongoing account management activities.
- Help coordinate the resolution of platform, system and service queries.
About You
We're looking for someone who is organised, proactive and genuinely enjoys working with people. You'll ideally have:
- Previous experience in Customer Service, Client Services, Account Support, Account Coordination, Administration or a similar role.
- Excellent communication skills, both written and verbal.
- Strong organisational skills and the ability to manage multiple priorities.
- A proactive and solutions-focused approach.
- High levels of accuracy and attention to detail.
- Experience using CRM systems or databases (desirable).
- The ability to work effectively both independently and as part of a team.
What's on Offer?
- Salary of £26,000 - £30,000 depending on experience.
- Career development opportunities within a growing business.
- Supportive and collaborative team environment.
- Exposure to a wide range of clients and business functions.
- Opportunity to develop account management and client relationship skills.
If you're passionate about delivering exceptional client service and want to join a business where your contribution genuinely makes a difference, we'd love to hear from you.
Client Services Coordinator in Potters Bar employer: CMR Jobs
Join a vibrant and supportive team as a Client Services Coordinator, where your passion for customer service will be valued and nurtured. With competitive salaries and ample opportunities for career development, you'll thrive in a collaborative environment that prioritises client satisfaction and personal growth. Located in a dynamic business hub, this role offers exposure to diverse clients and the chance to enhance your skills in account management and client relations.
