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For Companies At a Glance
- Tasks: Lead and optimise payroll operations while ensuring exceptional service delivery.
- Company: A leading provider of flexible workforce solutions in the UK.
- Benefits: Competitive salary, dynamic team environment, and influence on operational strategy.
- Why this job: Join a supportive team and make a real impact in operational excellence.
- Qualifications: Experience in managing operational teams and a strong customer service focus.
- Other info: Hands-on leadership role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About the Company
We are working with a leading provider of flexible workforce solutions, specialising in umbrella payroll and contractor support services for recruitment agencies and contractor communities across the UK. Our compliant, people‑first approach combines industry expertise with smooth, tech‑enabled payroll operations that ensure contractors are paid correctly and on time. Our umbrella payroll solution is FCSA‑accredited, supports full employment rights, and is trusted by thousands of contractors and agency partners.
Role Overview
We are seeking an experienced Operations Manager to lead and develop our core operational teams at our Chester headquarters. You will oversee the umbrella payroll operations and play a pivotal role in ensuring outstanding service delivery, operational excellence, and high team performance across the business. You won’t need a background specifically in contractor payroll or umbrella provision to succeed. What matters most is exceptional operational leadership, organisation, and a strong focus on customer service. This is a hands‑on leadership role that reports to senior management and involves large‑scale team leadership and operational oversight.
Key Responsibilities
- Operational Leadership
- Manage and optimise umbrella payroll delivery and associated operational processes.
- Ensure accurate, compliant, and timely processing of contractor payroll and related services.
- Develop and evolve operational procedures to support business growth and regulatory changes.
- Team Management
- Lead and line‑manage Team Leaders across Onboarding, Customer Service, and Administration.
- Coach, mentor and develop team leaders and their teams to deliver consistent excellence.
- Drive performance through clear objectives, feedback and development plans.
- Customer Service Excellence
- Embed a strong customer‑centric culture across all functions.
- Act as an escalation point for complex or sensitive customer issues.
- Monitor service standards and drive improvements based on quality metrics and feedback.
- Cross‑Functional Collaboration
- Work with Compliance, Technology and HR to ensure alignment of operational goals.
- Support change initiatives and help implement best practices across the organisation.
What We’re Looking For
- Experience & Skills
- Proven experience managing operational teams, ideally in a customer service, financial services, payroll or regulated environment.
- Experience in umbrella payroll is a plus, not essential.
- Strong organisational, planning and problem‑solving skills.
- Comfortable working in a fast‑paced, compliance‑focused business.
- Leadership
- Motivational leader with experience coaching and developing managers and their teams.
- Ability to communicate clearly and build positive working relationships across all levels.
- Customer‑First Approach
- Highly customer service‑oriented and able to embed and maintain exceptional service standards.
- Experience in roles with high customer interaction or service delivery expectations.
- Personal Attributes
- Proactive and adaptable with a solutions‑driven mindset.
- Strong attention to detail and accuracy.
- Able to prioritise multiple tasks and lead a varied workload.
Benefits
- Competitive salary up to ÂŁ45,000 for the right candidate.
- On‑site role in Chester, working with a dynamic, supportive team.
- Opportunity to influence operational strategy and team culture.
Operations Manager employer: CMR Jobs Limited
Contact Detail:
CMR Jobs Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Operations Manager role.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their values, mission, and the specifics of their umbrella payroll operations. We want you to show them you’re not just another candidate, but someone who truly gets their business.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you’ve successfully managed teams and improved customer service. We want you to demonstrate your operational excellence and how you can bring that to our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Operations Manager role. Highlight your experience in managing operational teams and any customer service achievements. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about operational leadership and how your background aligns with our values. We love a good story, so make it personal and engaging!
Showcase Your Leadership Style: In your application, give us a glimpse of your leadership style. Share examples of how you've coached and developed teams in the past. We’re all about fostering a positive culture, so let us know how you can contribute to that!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at CMR Jobs Limited
✨Know Your Operations Inside Out
Before the interview, make sure you understand the ins and outs of operational management, especially in a customer service or payroll context. Brush up on key terms and processes related to umbrella payroll, even if you don't have direct experience. This will show your commitment and readiness to dive into the role.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach and how you've successfully managed teams in the past. Think of specific examples where you coached or mentored team leaders, and how that led to improved performance. This is your chance to demonstrate your motivational skills and ability to foster a positive team culture.
✨Emphasise Customer Service Excellence
Since the role focuses heavily on customer service, come armed with examples of how you've embedded a customer-centric culture in previous roles. Talk about how you've handled complex customer issues and driven improvements based on feedback. This will highlight your alignment with their values.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and organisational skills. Think about how you would handle operational challenges or regulatory changes. Practising these scenarios can help you articulate your thought process clearly and demonstrate your proactive mindset.
