Operations Director

Are you a highly experienced operations leader with a background in the temporary labour market? Are you ready to take on a career-defining role at one of the UK’s largest privately owned contractor payroll providers? We are looking for an Operations Director to join a dynamic leadership team and oversee the day-to-day running of the business, ensuring seamless operations, growth, and exceptional service delivery.

About the Business
Our client is a leading player in the UK contractor payroll industry, known for their commitment to excellence, innovation, and high-quality service. As a privately owned business, they provide payroll solutions to a wide range of sectors, managing large volumes of contractors and clients across the UK.

The Role
As Operations Director , you will work closely with the Managing Director (MD) and Financial Director (FD) to manage and optimise day-to-day operations, driving efficiency and performance across the business. You’ll be responsible for overseeing key functions such as payroll delivery, client relationships, and operational processes. This is a challenging, high-impact role requiring a strategic mindset and experience managing large-scale operations with thousands of contractors.

Responsibilities:

• Take ownership of day-to-day business operations, ensuring smooth and efficient service delivery across all departments.
• Lead and manage operations teams, driving performance and ensuring high levels of customer satisfaction.
• Work closely with the MD and FD to implement business strategies, focusing on scaling the business and improving processes.
• Oversee payroll processing, ensuring accuracy and compliance for large volumes of contractors (10,000+).
• Develop and monitor KPIs, operational processes, and performance metrics to ensure business goals are met.
• Collaborate with other senior leaders to drive innovation, enhance service delivery, and increase operational efficiency.
• Identify areas for improvement and implement solutions to streamline operations and reduce costs.
• Act as a strategic partner to the MD and FD, providing insights and recommendations to support business growth and scalability.

What We’re Looking For:

• Experience: Significant experience in the temporary labour market (ideally in a payroll company or recruitment agency), with a strong understanding of large-scale operations.
• Leadership: Proven track record of leading and managing operations teams, ideally with exposure to handling large volumes of contractors (10,000+).
• Skills: Excellent problem-solving, strategic planning, and decision-making abilities.
• Operational Expertise: Deep understanding of payroll processes, compliance, and the intricacies of managing high volumes of contractors and clients.
• Mindset: A results-oriented, proactive leader with the ability to drive change and improve business performance.
• Location: Flexibility to work in a hybrid model, with two days a week in the London office near London Bridge.

Why Join This Business?

• Career-Defining Role: Take on a leadership role that offers significant impact and career growth opportunities.
• Challenge: Tackle a complex, high-volume operation and drive meaningful change in a fast-paced environment.
• Supportive Leadership: Work closely with the MD and FD to shape and drive business strategy.
• Hybrid Working: Enjoy a flexible work schedule, with two days per week in the office in London.
• Competitive Salary: Up to £70,000 with excellent benefits and career progression potential.

If you are an experienced operations leader with a passion for the temporary labour market and are ready to take on a challenging and rewarding role, we want to hear from you.

Apply now to become a key player in one of the UK’s largest and most respected contractor payroll providers.

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