At a Glance
- Tasks: Lead and develop a high-performing onboarding team to ensure exceptional customer experiences.
- Company: Join a growing and ambitious business in Cheshire with a supportive culture.
- Benefits: Genuine opportunities for career progression and a collaborative working environment.
- Other info: Fast-paced environment with opportunities for continuous improvement.
- Why this job: Shape the customer onboarding function and drive operational excellence.
- Qualifications: Experience in managing customer onboarding teams and strong people management skills.
The predicted salary is between 33075 - 40425 £ per year.
Location: Cheshire
Hours: Monday to Friday, Full Time
The Opportunity
An exciting opportunity has arisen for an experienced Customer Onboarding Manager to join a growing and ambitious business based in Cheshire. This is a key leadership role, responsible for managing a high-performing onboarding team and ensuring new customers receive an exceptional experience from the moment they join. You'll play a pivotal role in developing processes, driving performance and working collaboratively across the business to deliver outstanding customer outcomes.
Key Responsibilities
- Lead, coach and develop the Customer Onboarding team.
- Oversee the end-to-end customer onboarding journey, ensuring a seamless experience.
- Monitor KPIs and performance metrics, identifying opportunities for continuous improvement.
- Review and enhance onboarding processes to improve efficiency and customer satisfaction.
- Work closely with internal departments to ensure smooth customer transitions.
- Manage team performance, workload planning and resource allocation.
- Handle escalated customer issues professionally and effectively.
- Drive a customer-first culture while balancing commercial objectives.
About You
We're looking for someone with:
- Previous experience managing a customer onboarding, customer success or customer operations team.
- Strong people management and coaching skills.
- Experience using KPIs and performance data to drive improvements.
- Excellent communication and stakeholder management skills.
- A proactive approach with strong organisational and problem-solving abilities.
- The ability to work effectively in a fast-paced environment.
Desirable
Experience within payroll, umbrella payroll, recruitment, financial services or another regulated environment would be advantageous, although this is not essential.
What's on Offer
- Join a growing and forward-thinking business.
- Opportunity to shape and improve the customer onboarding function.
- Supportive and collaborative working environment.
- Genuine opportunities for career progression.
If you're an experienced leader who is passionate about delivering an exceptional customer experience and driving operational excellence, we'd love to hear from you.
Onboarding Team Manager employer: CMR Jobs Limited
Join a well-established and growing accountancy practice that values ambition and leadership. As a Client Director, you will thrive in a supportive and collaborative culture, where strong progression and long-term career opportunities await you. With a competitive salary, performance-related bonuses, and the chance to lead a dedicated team while building lasting client relationships, this role offers a meaningful and rewarding career path in a fast-paced environment.
