Business Administrator Apprentice

Introduction

Chingford Medical Practice is looking for a Business Administrator Apprentice to support the smooth running of our busy GP surgery. You'll help keep the practice organised by supporting reception and administrative tasks, managing appointments and diary dates, processing referrals, and maintaining accurate patient and insurance records.

About the Employer

Chingford Medical Practice is an NHS GP surgery based in Chingford, London, providing primary care services to the local community. Our friendly reception and administration team is committed to delivering high-quality patient care, and staff undergo relevant DBS checks and safeguarding training.

What You'll Do

This is a great opportunity to gain practical business administration experience while developing skills in organisation, communication, and customer service within a busy healthcare environment.

As a Business Administrator Apprentice, you will support the day-to-day running of reception and administration at Chingford Medical Practice.

Your responsibilities will include:

• Using EMIS Web (the practice's clinical system) to record, update and retrieve patient information accurately
• Carrying out general GP reception duties, including greeting patients, answering the telephone and dealing with enquiries
• Booking, amending and managing GP and nurse appointments, tasks and diary dates
• Processing patient referrals to other services and healthcare providers
• Maintaining accurate insurance records and completing related paperwork and reports
• Preparing reports and documentation for the practice management team
• Supporting general administrative tasks across the practice
• Liaising with GPs, nurses, patients and external organisations to ensure information is shared accurately and on time
• Learning how the practice operates and developing your administration, communication and organisation skills
• Working as part of the reception and administration team to help ensure the practice runs smoothly, efficiently and professionally

Training Outcome

On successful completion of the apprenticeship, there may be an opportunity to progress into a permanent Business Administrator or Medical Receptionist role at Chingford Medical Practice, depending on business needs and performance.

The skills and experience gained during the apprenticeship could also provide a pathway into roles such as Medical Secretary, Practice Administrator or Office Manager within primary care.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Team working
• Initiative
• confidentiality

Qualifications

• Essential - GCSE - English - Level 4 - 9 or A-C
• Essential - GCSE - Mathematics - Level 4 - 9 or A-C

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: TBC – either 07:30-15:30 shift or 10:30-18:30 shift.

Expected Duration: 1 Year 6 Months

Training Provider: WALTHAM FOREST COLLEGE