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- Tasks: Lead and support a team to deliver top-notch customer service.
- Company: Join CMO SUPERSTORES Ltd, a leading eCommerce supplier of building materials.
- Benefits: Enjoy a full-time role with flexible hours and opportunities for growth.
- Why this job: Be part of a dynamic team that values creativity and collaboration.
- Qualifications: GCSE Maths & English, customer service experience, and leadership skills required.
- Other info: This role is based in Plymouth; sponsorship is not available.
The predicted salary is between 28800 - 43200 £ per year.
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Customer Service Performance Supervisor, Plymouth
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Client:
CMO SUPERSTORES LTD
Location:
Plymouth, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
7c8032997146
Job Views:
5
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
Hours: Full-time, 67.5 hours per fortnight (on an alternating pattern of 37.5 hours per week and 30 hours the next week)
Join one of the biggest and most respected national eCommerce successes in our industry. CMO SUPERSTORES Ltd is an online supplier of building materials, sold across multiple specialist eCommerce stores. We are seeking self-motivated and organised Customer Service Performance Supervisor to join our team based at our head office in Plymouth.
The Performance Supervisor is specifically responsible for leading, monitoring and supporting their team to meet their targets and ensuring team objectives are being met. They will help the team deliver the highest levels of customer service across all channels. The supervisor will have exceptional customer service and performance management skills.
Responsibilities
- Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
- Act as a point of escalation for customer issues.
- Contribute to bi-weekly, engaging huddles providing feedback to the team.
- Be an ambassador for our customers, ensuring that we deliver the highest levels of customer service and get things right first time.
- Effectively managing service levels, and individual / team performance to ensure these are met.
- Lead by setting a good example (role model) – behaviour consistent with our mission and values.
- Coach and develop team members to achieve objectives
- Facilitate problem solving and collaboration, striving for team consensus and win-win agreements.
- Ensure that all team members have the necessary skills and training to effectively complete their role.
- Recognise and celebrate team and individual accomplishments and performance daily.
- Ensure the team are focused on the tasks at hand or the internal and external customer requirements.
- Coordinate with internal and external customers as necessary.
- Line management of direct reports to include, 1-2-1’s, performance reviews, End of Year appraisals, probationary reviews, upholding company values and challenging behaviours as required.
- Provide regular updates as required to the Service & Quality Manager.
- Coordinates meetings with the product team, performance supervisor, store supervisors store manager and service & quality manager to discuss project impediments, needed resources or issues/delays in completing the task.
- Remain cost aware; maintaining grip over refunds, discounts and protecting margin.
- Serve as a focal point to communicate and resolve interface and integration issues with other teams
- Carry out investigations when necessary and support the business with employee hearings.
- Ensure that all activities are conducted safely without danger to personnel or equipment.
- Ensure colleagues work within the Site Health and Safety guidelines.
CMO SUPERSTORES Ltd is an equal opportunities employer.
A note to all applicants – CMO SUPERSTORES Ltd is unable to offer sponsorship of any kind
- GCSE Maths & English or equivalent
- Resilience
- Diplomatic
- Friendly and tactful personality
- Computer literate with a high standard of written and spoken English
- Ability to absorb new information quickly
- Results and target driven
- Team player with a ‘can do’ approach.
- Communicates effectively with others.
- Customer Service Diploma or equivalent
- Team Leader Diploma or equivalent
- Experience of a Senior or Supervisory Role.
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Customer Service Performance Supervisor employer: CMO SUPERSTORES LTD
Contact Detail:
CMO SUPERSTORES LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Performance Supervisor
✨Tip Number 1
Familiarise yourself with CMO SUPERSTORES Ltd's values and mission. Understanding their culture will help you align your responses during interviews and demonstrate that you're a good fit for the team.
✨Tip Number 2
Prepare specific examples of how you've successfully led a team in a customer service environment. Highlight your experience in coaching and developing team members, as this is crucial for the Performance Supervisor role.
✨Tip Number 3
Research common challenges faced in customer service management and think about how you would address them. Being able to discuss potential solutions will show your proactive approach and problem-solving skills.
✨Tip Number 4
Network with current or former employees of CMO SUPERSTORES Ltd on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information to use in your application and interviews.
We think you need these skills to ace Customer Service Performance Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and supervisory roles. Use keywords from the job description to demonstrate that you meet the specific requirements of the Customer Service Performance Supervisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and customer service expertise. Mention specific examples of how you've successfully managed teams and improved performance in previous roles, aligning with the responsibilities outlined in the job description.
Highlight Relevant Qualifications: Ensure you mention any relevant qualifications such as a Customer Service Diploma or Team Leader Diploma. If you have experience in a similar supervisory role, be sure to detail this in your application to strengthen your candidacy.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at CMO SUPERSTORES LTD
✨Showcase Your Leadership Skills
As a Customer Service Performance Supervisor, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching and development strategies.
✨Emphasise Customer Service Excellence
Highlight your commitment to delivering exceptional customer service. Be ready to discuss specific instances where you went above and beyond for customers, and how you plan to instil this ethos within your team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle difficult situations. Think of scenarios where you had to resolve conflicts or improve team performance, and be prepared to explain your thought process.
✨Understand the Company Culture
Research CMO SUPERSTORES Ltd and their values. Be prepared to discuss how your personal values align with theirs, and how you can contribute to creating a positive and cohesive team environment.