At a Glance
- Tasks: Provide top-notch customer service via chat, phone, and email while handling enquiries.
- Company: Join cmostores.com, a leading eCommerce supplier of building materials in the UK.
- Benefits: Enjoy a competitive salary, team bonuses, and a supportive work environment.
- Other info: Full-time role with flexible hours and opportunities for training and development.
- Why this job: Be part of a dynamic team that values your input and fosters growth.
- Qualifications: Experience in customer service, excellent communication skills, and a positive attitude required.
Contract Type: Permanent
Location: Plymouth
Salary: £13.40 per hour
Hours: Full-time, 67.5 hours per fortnight (on an alternating pattern of 37.5 hours per week and 30 hours the next week)
Join one of the biggest and most respected national eCommerce successes in our industry. CMO SUPERSTORES Ltd is an online supplier of building materials, sold across multiple specialist eCommerce stores. We are seeking self-motivated, organised and experienced Customer Service Advisors to join our team based at our head office in Plymouth.
The position of the Customer Service Advisor involves handling routine and specialist after-sales enquiries in a friendly and supportive manner. Your presence will be vital to our business as you provide support and assistance to our valued customers. Your main responsibility is to provide the highest level of customer service through various channels such as online chat, phone, or email. This position involves direct interaction with customers in a sales and service environment, where specific targets are set to help achieve organisational goals. In addition to communication with customers, you will also collaborate with suppliers and other departments to address customer concerns.
Responsibilities
- Act as first point of contact for the company, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to colleagues or referring to others as appropriate
- Liaising with suppliers, as required, to work through customer issues
- Help promote the company through a positive attitude while engaging with our customers, colleagues and suppliers
- Escalate customer issues to the Team Manager or Senior Advisor
- Ensure work is completed within SLA’s
- Maintain and follow up on ongoing issues
- Follow all processes accurately
- Be reactive and well organised with demonstrable ability to prioritise and effectively complete multiple tasks
- Entering accurate notes into a database, including dates for follow up calls
- Develop and retain product knowledge by attending supplier training events
- Work collaboratively by sharing ideas, knowledge and resources
- Undertake any further relevant research, development or training as required
- As and when, there will be a requirement for you to support other teams with tasks that may not be directly related to your day to day responsibilities. You will be expected to manage these within your workload
CMO SUPERSTORES Ltd is an equal opportunities employer.
A note to all applicants – CMO SUPERSTORES Ltd is unable to offer sponsorship of any kind
Requirements
- Good telephone manner
- Friendly and tactful personality
- Experience of similar customer service role
- Computer literate with a high standard of written and spoken English
- Ability to absorb new information quickly
- Problem solving skills
- Ability to work to targets
- Team player with a ‘can do’ approach
- Communicates effectively with others
- Trustworthy and reliable time keeper
Benefits
- Monthly team bonus based on target earnings
- Extra day off every fortnight
- Employee Assistance Programme
- Cycle to work scheme
- Medicash
- On-site parking
- Company events
- Competitive holiday allowance
#J-18808-Ljbffr
Customer Service Advisor in Plymouth employer: CMO SUPERSTORES LTD
At CMO SUPERSTORES Ltd, we pride ourselves on being a leading player in the e-commerce sector, offering a dynamic work environment in Plymouth that fosters innovation and collaboration. Our commitment to employee growth is evident through ongoing training opportunities and a supportive culture that values creativity and initiative. Join us to be part of a team that not only drives success but also prioritises work-life balance and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Plymouth
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding cmostores.com and the building materials they supply will help you engage more effectively with customers and demonstrate your enthusiasm during the interview.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role requires a friendly telephone manner, consider role-playing customer interactions with a friend to build confidence and refine your approach.
✨Tip Number 3
Showcase your ability to multi-task by preparing examples from your previous experience. Think of specific situations where you successfully managed multiple customer inquiries or tasks simultaneously, as this will highlight your organisational skills.
✨Tip Number 4
Emphasise your team player attitude. Be ready to discuss how you've collaborated with colleagues in past roles, as this will align with the company's focus on teamwork and support within the customer service environment.
We think you need these skills to ace Customer Service Advisor in Plymouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service roles. Emphasise your communication skills, ability to multi-task, and any specific achievements that demonstrate your capability to meet targets.
Craft a Compelling Cover Letter:Write a cover letter that showcases your personality and enthusiasm for the role. Mention your experience with handling customer enquiries and how you embody a positive attitude and a 'can-do' mindset.
Showcase Relevant Skills:In your application, clearly outline your skills that match the job description, such as your friendly telephone manner, attention to detail, and ability to work collaboratively. Use specific examples to illustrate these skills.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism, which are crucial for a Customer Service Advisor.
How to prepare for a job interview at CMO SUPERSTORES LTD
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and maintain a friendly tone. Practice common customer service scenarios to show how you would handle various enquiries.
✨Highlight Your Experience
Make sure to discuss your previous experience in customer service roles. Share specific examples of how you've successfully resolved customer issues or improved customer satisfaction. This will help the interviewer see your capability in handling similar situations.
✨Demonstrate a Positive Attitude
A positive mindset is crucial for this role. Be sure to convey your enthusiasm for the position and the company. Share instances where your 'can-do' attitude helped you overcome challenges in past roles.
✨Prepare for Teamwork Questions
Since collaboration is important in this role, be ready to discuss your experiences working in teams. Think of examples where you contributed to team success or supported colleagues, as this will show your ability to work well with others.
