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- Tasks: Coordinate customer service responses and solve client queries in a dynamic environment.
- Company: Join a friendly, inclusive team in Telford with a focus on employee development.
- Benefits: Enjoy 28 days annual leave, pension contributions, wellness support, and discounts.
- Why this job: Make a real impact by helping customers and developing your skills in logistics.
- Qualifications: Strong communication skills and proficiency in MS Office required.
- Other info: Be part of a thriving team culture with excellent career growth opportunities.
The predicted salary is between 20700 - 25800 £ per year.
We would like to present you with an exciting opportunity for a Customer Service Administrator to join our friendly team in Telford on a full time permanent basis!
Working hours: Monday-Friday, 8am-5pm.
Salary: £25,777 per annum.
As a Customer Service Administrator you will co-ordinate front line response, deal with problems and customer requests, liaise with other operational teams and be able to fulfil all office functions, supporting the CS manager whenever necessary.
Key Duties of a Customer Service Administrator include:
- Answering calls for both internal and external personnel.
- Problem solving for client, customer and internal departments.
- Meeting customer and client expectations.
- Resolving customer and client queries.
- Collating accurate information for client KPI packs and internal business reporting.
- Maintain a high level of customer/client focus.
- Provide various reports for clients in a timely manner.
- Check PODs have cleared on the system, investigate and clear down unallocated PODs.
- Chase outstanding PODs from hauliers, depots, etc.
- Other administration tasks as determined by the Customer Service Manager.
Qualifications:
- Strong communication skills with the ability to build rapport.
- Computer literate with a good working knowledge of MS Office.
- Excellent organisational skills with the ability to demonstrate a high level of expertise in a busy and demanding environment.
- Have a flexible and adaptable approach to working in order to meet the requirements of the business, particularly at peak periods during the year.
- Able to work to tight deadlines and manage your own time effectively.
Additional Information:
As part of our drive to make CML a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives. Our people are the driving force behind our success, which is why we offer a wide range of benefits which include:
- Annual Leave – 28 days inclusive of the bank holidays.
- Pension scheme – We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4% employee and 4% employer.
- Life Assurance - x2 your annual salary.
- Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year.
- Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
- Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition and long service awards.
- Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!
If you meet the requirements for the above role and are looking for your next career opportunity, please apply now and become a part of our #WinningTeam!
Customer Services Administrator in Telford employer: CML
Contact Detail:
CML Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Administrator in Telford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your problem-solving skills! As a Customer Service Administrator, you'll need to tackle issues head-on. Be ready to share examples of how you've resolved customer queries or improved processes in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Customer Services Administrator in Telford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Administrator role. Highlight your communication skills and any relevant experience that shows you can handle customer queries effectively.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your skills align with what we’re looking for. Keep it friendly and professional!
Showcase Problem-Solving Skills: In your application, give examples of how you've successfully resolved customer issues in the past. We love seeing candidates who can think on their feet and provide solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at CML
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Administrator. Familiarise yourself with the key duties mentioned in the job description, like problem-solving and liaising with operational teams. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As this role requires strong communication skills, be prepared to showcase how you've effectively built rapport in previous positions. Think of specific examples where you resolved customer queries or collaborated with colleagues. Practising these scenarios can help you articulate your experiences clearly during the interview.
✨Demonstrate Your Organisational Skills
The ability to manage time effectively is crucial for this position. Prepare to discuss how you've handled tight deadlines in the past. You might want to share a story about a busy period where you successfully juggled multiple tasks while maintaining a high level of customer focus.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You could inquire about the team culture, opportunities for development, or how success is measured in the Customer Service department. It’s a great way to leave a positive impression!
