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- Tasks: Coordinate customer relations and support the team with various office functions.
- Company: Join CML, part of the Culina Group, known for its winning culture.
- Benefits: Enjoy 28 days annual leave, pension scheme, wellness support, and discounts.
- Why this job: Be part of a friendly team and make a real impact in customer service.
- Qualifications: Strong communication skills and proficiency in MS Office required.
- Other info: Inclusive environment with great career development opportunities.
The predicted salary is between 25777 - 26777 £ per year.
Company Description
CML (Part of the Culina Group) provides integrated supply chain services and expertise for food and drink products that require strict refrigerated temperatures to the discount retailers. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!
We would like to present you with an exciting opportunity for a Customer Service Administrator to join our friendly team in Telford on a full time permanent basis!
Working hours: Sunday-Thursday, 8am-5pm.
Salary: £25,777 per annum, plus £1,000 attendance bonus.
As a Customer Service Administrator you will co-ordinate front line response deal with problems and customer requests, liaise with other operational teams and be able to fulfil all office functions, supporting the CS manager whenever necessary.
Key Duties of a Customer Service Administrator include:
- Handle all aspects of customer relations via telephone and email, providing prompt and professional support.
- Report shortages, overs, and product rejections to external clients accurately and in a timely manner.
- Liaise with hauliers daily to monitor deliveries and resolve any transport-related issues.
- Manage a busy shared inbox, responding to customer and internal queries efficiently.
- Track Proof of Delivery (POD) documents returned from drivers and depots.
- Maintain organised filing systems, ensuring all paperwork is filed in the correct locations.
- Scan and update all Proof of Delivery documentation into internal systems to keep POD records current.
- Produce POD reports for management meetings and operational reviews.
- Respond to customer requests for PODs and provide supporting documentation when required.
- Contact hauliers and send follow‑up emails daily to chase missing PODs using consignment drop-off and KPI reports.
- Investigate POD discrepancies and resolve issues with relevant parties.
Qualifications
- Strong communication skills with the ability to build rapport.
- Computer literate with a good working knowledge of MS Office.
- Excellent organisational skills with the ability to demonstrate a high level of expertise in a busy and demanding environment.
- Have a flexible and adaptable approach to working in order to meet the requirements of the business, particularly at peak periods during the year.
- Able to work to tight deadlines and manage your own time effectively.
Additional Information
As part of our drive to make CML a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives. Our people are the driving force behind our success, which is why we offer a wide range of benefits which include:
- Annual Leave – 28 days inclusive of the bank holidays.
- Pension scheme – We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4% employee and 4% employer.
- Life Assurance - x2 your annual salary.
- Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
- Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
- Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition and long service awards.
- Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!
If you meet the requirements for the above role and are looking for your next career opportunity, please apply now and become a part of our #WinningTeam.
Customer Service Administrator employer: CML
Contact Detail:
CML Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Get to know the company culture! Before your interview, check out CML's values and mission. This way, you can show how you fit into their winning culture and why you're the perfect Customer Service Administrator for them.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer relations, it’s crucial to demonstrate your ability to build rapport. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you managed busy workloads or tight deadlines. This will help you stand out as someone who can thrive in a demanding environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Show Your Communication Skills: As a Customer Service Administrator, strong communication is key! Make sure your application highlights your ability to build rapport and handle customer queries effectively. Use clear and concise language to demonstrate your skills.
Tailor Your CV: We want to see how you fit into our team! Customise your CV to reflect the specific duties mentioned in the job description, like managing a busy inbox or liaising with hauliers. This shows us you’ve done your homework and are genuinely interested.
Be Organised: Since this role involves maintaining organised filing systems and tracking documents, it’s a good idea to showcase your organisational skills in your application. Mention any relevant experience that demonstrates your ability to keep things in order!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at CML
✨Know the Company Culture
Before your interview, take some time to research CML and its culture. Understand their values and how they support employee development. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their winning team.
✨Showcase Your Communication Skills
As a Customer Service Administrator, strong communication is key. Prepare examples from your past experiences where you effectively handled customer queries or resolved issues. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Demonstrate Organisational Skills
Since the role involves managing a busy shared inbox and maintaining organised filing systems, be ready to discuss how you prioritise tasks and stay organised. You could even mention specific tools or methods you use to keep track of your workload.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, like dealing with transport-related issues or POD discrepancies. Think through potential scenarios and how you would approach them, highlighting your problem-solving abilities and adaptability.