At a Glance
- Tasks: Support customer service administration and deliver exceptional service in a fast-paced environment.
- Company: Join CML, part of the Culina Group, with a winning culture that values and inspires you.
- Benefits: Enjoy 28 days annual leave, pension scheme, life assurance, and wellness support.
- Other info: Flexible part-time role with opportunities for personal and professional growth.
- Why this job: Make a real impact by resolving customer queries and enhancing their experience.
- Qualifications: Passion for customer service, attention to detail, and good communication skills required.
The predicted salary is between 15005 - 15005 £ per year.
Company Description CML(Part of the Culina Group) provides integrated supply chain services and expertise for food and drink products that require strict refrigerated temperatures to the discount retailers.
At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive A place where you're valued, challenged, and inspired!
Job Description The purpose of a Customer Services Administrator is to support the day to day administration of Customer Services, offering outstanding contract support and customer service in a fast paced friendly environment and providing a continuous professional and dedicated service.
- Part-time | 20 hours per week | 12-month FTC Shift
- Pattern: 21:30 to 06:00 (Night shifts)
Salary: £15,005 per annum Answering calls for both internal and external personnel.
Problem solving for client, customer and Internal departments.
Meeting customer and client expectations.
Resolving customer and client queries.
Collating accurate information for client KPI packs and internal business reporting.
Maintain a high level of customer/ client focus.
Provide various reports for clients in a timely manner.
Check PODs have cleared on the system, investigate and clear down unallocated PODs.
Chase outstanding PODs from hauliers, depots, etc.
Ensure the completion and circulation of reports to relevant stakeholders.
Other administration tasks as determined by the Customer Service Manager.
Qualifications Passion for delivering an exceptional customer service experience.
Attention to detail/ accuracy.
Good geographical knowledge.
Proficient in computer literacy including Microsoft Excel, Power Point and Outlook.
SAP experience.
Excellent communication skills in order to deliver accurate information.
Ability to work in a fast paced environment.
Conscientious and reliable with adaptable attitude.
Additional Information As part of our drive to make CML a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.
Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Our people are the driving force behind our success, which is why we offer a wide range of benefits which include: Annual Leave 28days inclusive of the bank holidays.
Pension scheme We want colleagues to enjoy a comfortable retirementso we offer agreat contribution of 4% employee and 4% employer.
Life Assurance - x2 your annual salary.
Wellness Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
Eye Care Vouchers We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
Reward
Customer Service Administrator in Norfolk employer: CML Fulfilment and Logistics
CML is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive work culture in a modern, fast-paced environment. As a Warehouse Operative in Lutterworth, you will benefit from competitive salaries, generous allowances, and the opportunity to develop your skills while working alongside a dedicated team. With a focus on career progression and a commitment to employee satisfaction, CML provides a rewarding workplace for those seeking meaningful employment.
Contact Details:
CML Fulfilment and Logistics Recruitment Team
