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- Tasks: Coordinate customer requests and solve problems in a dynamic team environment.
- Company: Join CML, part of the Culina Group, known for its winning culture.
- Benefits: Enjoy a competitive salary, attendance bonus, and a supportive work atmosphere.
- Other info: Full-time role with Monday to Friday hours and great career growth potential.
- Why this job: Make a real difference by helping customers and clients every day.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 26000 £ per year.
Company Description CML (Part of the Culina Group) provides integrated supply chain services and expertise for food and drink products that require strict refrigerated temperatures to the discount retailers. At Culina, we have a winning culture; we believe that our culture is one of the reasons our company continues to thrive. A place where you're valued, challenged, and inspired!
We would like to present you with an exciting opportunity for a Customer Service Administrator to join our friendly team in Telford on a full-time permanent basis!
Working hours: Monday-Friday, 8am-5pm.
Salary: £25,777 per annum, plus £1,000 attendance bonus.
As a Customer Service Administrator, you will co-ordinate front line response, deal with problems and customer requests, liaise with other operational teams, and be able to fulfil all office functions, supporting the CS manager whenever necessary.
Key Duties of a Customer Service Administrator include:
- Answering calls for both internal and external personnel.
- Problem solving for client, customer and internal departments.
- Meeting customer and client expectations.
- Resolving customer and client queries.
- Collating accurate information for client KPI packs and internal business reporting.
- Maintain a high level of customer/client focus.
Customer Service Administrator employer: CML Fulfilment and Logistics
Contact Detail:
CML Fulfilment and Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at CML or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle difficult customers or resolve conflicts. We want you to shine and show them you’re the perfect fit for their team!
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your ability to meet customer expectations and resolve queries effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the Customer Service Administrator role. We want to see how your skills can help us provide top-notch service to our clients!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team and how you can contribute to our winning culture at Culina.
Showcase Problem-Solving Skills: Since the role involves dealing with customer queries and problem-solving, share specific examples in your application that demonstrate how you've successfully handled similar situations in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at CML Fulfilment and Logistics
✨Know the Company Inside Out
Before your interview, take some time to research CML and the Culina Group. Understand their values, culture, and the services they provide. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Prepare for Common Customer Service Scenarios
As a Customer Service Administrator, you'll likely face various customer queries and problems. Think about past experiences where you've successfully resolved issues or provided excellent service. Be ready to share these examples during your interview to demonstrate your problem-solving skills.
✨Showcase Your Communication Skills
Since the role involves liaising with different teams and clients, it's crucial to highlight your communication abilities. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask the interviewer, showing that you’re engaged and eager to learn more about the role.
✨Emphasise Your Team Spirit
CML values a friendly and collaborative culture, so be sure to express your ability to work well within a team. Share examples of how you've contributed to team success in previous roles, and convey your enthusiasm for supporting the Customer Service Manager and other colleagues.