Communications Officer

This posting is the result of an upcoming vacancy in London, ON (including travel within the Thames Valley region). Application Deadline: July 1, 2026.

Too many in our community are struggling with their mental health, addictions, or homelessness. At CMHA Thames Valley Addiction and Mental Health Services, we're working to ignite hope and foster change in our communities by providing a continuum of mental health and addiction supports, services, and education. As one of the largest branches in the national CMHA federation, with more than 650 employees and approximately 300 volunteers, serving communities across three counties with a total population of over 635,000, our work has a significant impact in our region.

The Communications Officer is responsible for developing and executing the organization’s strategic communications plan across multiple channels by aligning messaging, increasing brand visibility, and audience engagement. As a champion of the CMHA TVAMHS brand, the incumbent drives a collaborative approach to communications planning and is instrumental in protecting the organization’s reputation through a proactive approach to media relations, issues, crisis, and reputation management.

What We're Offering:

• Hourly Rate: $44.68 to $45.52 (Manager grid)
• 70 hours over a two-week period; Hours will be Monday to Friday 8:30am-4:30pm
• Pension Plan: Immediate enrollment in the Healthcare of Ontario Pension Plan (HOOPP)
• Benefits: After a 90-day waiting period, will be enrolled in extended healthcare benefits

How You Will Be Making a Difference:

• Manage the development and execution of a communication plan that supports the CMHA TVAMHS strategy
• Refine core messaging to ensure organizational consistency in all aspects of communication
• Facilitate and support both proactive and reactive media requests
• Act as lead media spokesperson when designated by CEO
• Provide communication support to the leadership teams on a variety of business issues
• Work collaboratively with the organization’s Reconciliation, Equity and Inclusion team
• Lead the compilation of high-quality communication material for the CEO, Board of Directors, and key stakeholders
• Create rich and substantive story content for the organization’s website and associated web and social media channels
• Review communications-related analytics; measure and present results of all communication efforts
• Lead the organization’s vision by offering information as an ad hoc member of the leadership teams

Employee Engagement:

• Lead the development of the annual employee engagement survey
• Review and approve internal communications to encourage employee participation
• Manage and develop story content that celebrates the work done by CMHA TVAMHS employees
• Collaborate with Managers and Directors to design and execute program communications
• Develop and/or approve presentations and change management communications plans

Administrative / Other:

• Oversee the print production of a variety of internal and external materials
• Ensure the consistent use of CMHA brand guidelines across the organization and with third parties
• Approve communications policies and operational procedures and guidelines as needed
• Participate in an “on-call” rotation schedule for monitoring of potentially sensitive messages
• Contribute to a positive team environment for all program areas

What You'll Need to Apply:

• Criminal Record Check Requirements: Successful candidates must have a Criminal Record Check (CRC) completed in the last six months.
• University degree or post-graduate diploma in Communications and Public Relations, or undergraduate degree in English or equivalent
• Minimum of three years of proven experience in the field of communications planning and professional writing
• Valid Driver’s License: minimum G2 class; Access to a vehicle required for personal transportation
• Current, satisfactory Criminal Record Check

Preferred Qualifications:

• Previous experience in social media and web development
• Previous experience in issue and crisis management and media relations within a healthcare environment
• Experience working with the public, creating and reviewing presentations and developing key messages under tight timelines
• Bilingual in both official languages, preferred

Internal applicants are reminded to apply using their @cmhatv.ca or @slwar.ca email address. We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities. If you require accommodations related to a disability at any point during the recruitment process, please contact Human.Resources@cmhatv.ca.