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For Companies At a Glance
- Tasks: Engage with clients, drive product adoption, and enhance customer experience.
- Company: Join a dynamic fintech transforming global equity capital markets.
- Benefits: Unlimited PTO, comprehensive benefits, and hybrid work environment.
- Why this job: Be at the forefront of innovation in capital markets and make a real impact.
- Qualifications: 2+ years in client-facing roles; strong relationship-building skills.
- Other info: Collaborative team culture with continuous learning opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Company
Capital Markets Gateway LLC (CMG) is a capital marketsâfocused fintech transforming global equity capital markets (ECM) through data, technology, and connectivity. As the preferred source for ECM analytics and the first network connecting the buyâside and sellâside for ECM workflows, we are committed to reshaping how capital markets operate. Founded in 2017 by a team of ECM practitioners, CMG has completed three successful fundraising rounds and is backed by a group of the world's most prestigious financial institutions. The CMG platform is currently relied upon by nearly 150 buyâside firms representing $40 trillion in AUM and 22 global investment banks.
Role
CMG is seeking a selfâmotivated Customer Success Manager (CSM) to join our dynamic and fastâgrowing Customer Success team. We are looking for a proactive, strategic, and relationshipâoriented professional with a passion for cultivating client relationships and driving client engagement. The CSM will play a key role in expanding CMG's footprint within existing accounts, onboarding new users, identifying whitespace opportunities, and developing deep relationships with capital markets professionals. This role centers on proactive client partnershipâidentifying opportunities, shaping use cases, and delivering tailored solutions that accelerate adoption and business impact, with responsive support as a complement.
The successful CSM candidate will become an expert on the CMG platform to handle a vast range of client use cases and constantly drive the value proposition of the service by providing guidance and solutions to enhance their experience. The Customer Success group acts as the "voice of the customer" to advance the functionality of the CMG platform and is expected to be an excellent collaborator partnering with Sales, Product Management, and Engineering functions.
Responsibilities
- Proactively engage with clients to surface emerging needs, uncover new use cases, and drive adoption of CMG's products.
- Work crossâfunctionally with Sales to create strategic account plans aimed at securing renewals and uncovering new opportunities.
- Identify patterns in client feedback to highlight product gaps, inform internal teams, and help shape CMG's product direction.
- Deliver highâtouch service and foster strong client relationships that prioritize both responsiveness and longâterm value.
- Diagnose and resolve customer questions with a solutionsâoriented mindset, offering creative workarounds when necessary.
- Build and maintain deep understanding of the CMG platform to support a broad spectrum of customer workflows and opportunities.
- Independently manage fastâpaced work as part of a Customer Success team.
- Maintain a flexible and positive approach when navigating challenges.
- Contribute to strategic initiatives and special projects that improve the customer experience and overall team impact.
Qualifications
- 2+ years of experience in a clientâfacing role (such as Customer Success, Sales, Account Management, or similar) with a strong track record of building relationships and delivering value to customers.
- Prior experience working in FinTech or within financial institutions is desired.
- Ability to influence both technical and business audiences to improve the product by identifying and documenting enhancements.
- Exceptional communication skills (both written and verbal) and the ability to interact with a wide range of audiences.
- Curiosity and desire to learn quickly to develop domain knowledge.
- Keen analytical and problemâsolving skills.
- Ability to multiâtask balancing simultaneous customer issues.
- Comfortable working in a collaborative, fastâpaced team environment.
- Flexibility for rotational coverage of nonâpeak hours is a plus.
Nice to Have
- Experience in the ECM space (Buyâside or Sellâside).
- Experience with Business Analytics.
- Proficient using CS related tooling â HubSpot, Jira, MixPanel, MSFT Office, etc.
- Entrepreneurial mindset.
- Positive, "whatever it takes" attitude.
- Politeness, funâloving disposition, respect for others.
- B.S. in Finance, Economics or similar business study.
Our Values
- We innovate with purpose.
- We focus on outcomes vs. output.
- We believe diverse and inclusive teams fuel innovation.
- We are humble yet candid.
- We do right by the customer.
What We Offer
- Equity.
- Unlimited PTO (20 vacation days + unlimited additional paid leave).
- Comprehensive benefits program managed by Globalization Partners.
- Premium life and income protection.
- Top private medical and dental insurance.
- Employee Assistance Program (EAP).
- Pension contributions.
- Hybrid work environment (initially remote until office setup is complete).
- Education reimbursement.
- Continuous learning opportunities.
- Employee referral bonus.
- Parental leave.
At CMG, we embrace our ongoing commitment to build a culture reflecting the people, perspectives, and passions it represents. We will accept nothing less than equity, inclusion, and belonging for all. With the only constant in life being change, we will always listen, learn, and improve for the betterment of our teams, customers, and communities. CMG is proud to be an Equal Opportunity and affirmative action employer.
Seniority Level: Not Applicable
Employment Type: Fullâtime
Job Function: Other
Customer Success Manager in London employer: CMG (Capital Markets Gateway)
Contact Detail:
CMG (Capital Markets Gateway) Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Success Manager in London
â¨Tip Number 1
Get to know the company inside out! Research CMG's platform, their values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in what they do.
â¨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referralâalways a bonus!
â¨Tip Number 3
Prepare for the interview by practising common questions related to customer success and relationship management. Think of examples from your past experiences that showcase your skills and how you can add value to CMG.
â¨Tip Number 4
Donât forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows youâre proactiveâjust like a great Customer Success Manager should be!
We think you need these skills to ace Customer Success Manager in London
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in client-facing roles and any relevant skills that align with CMG's mission to transform capital markets.
Showcase Your Communication Skills: Since exceptional communication is key for this role, use clear and concise language in your application. Donât forget to demonstrate your ability to engage with diverse audiences through examples from your past experiences.
Highlight Your Problem-Solving Abilities: CMG values a solutions-oriented mindset, so share specific instances where you've successfully diagnosed and resolved customer issues. This will show us that you can think on your feet and provide creative workarounds.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at CMG (Capital Markets Gateway)
â¨Know the CMG Platform Inside Out
Before your interview, make sure you dive deep into understanding the CMG platform. Familiarise yourself with its features, benefits, and how it serves capital markets professionals. This knowledge will help you demonstrate your expertise and show that you're genuinely interested in the role.
â¨Showcase Your Relationship-Building Skills
As a Customer Success Manager, building strong client relationships is key. Prepare examples from your past experiences where you've successfully engaged clients, identified their needs, and delivered tailored solutions. This will highlight your proactive approach and ability to drive client engagement.
â¨Prepare for Cross-Functional Collaboration
Since the role involves working closely with Sales, Product Management, and Engineering, think of instances where you've collaborated across teams. Be ready to discuss how you can contribute to strategic account plans and enhance the overall customer experience through teamwork.
â¨Emphasise Your Problem-Solving Mindset
In the fast-paced world of fintech, being solutions-oriented is crucial. Prepare to discuss specific challenges you've faced in previous roles and how you creatively resolved them. This will showcase your analytical skills and your ability to navigate complex customer issues effectively.
