At a Glance
- Tasks: Provide top-notch support for clients and manage account-related tasks.
- Company: Join a leading financial services firm with a focus on innovation.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Great chance to learn and develop skills in a supportive environment.
- Why this job: Be part of a dynamic team making a real difference in client service.
- Qualifications: Experience in customer service or account management is a plus.
The predicted salary is between 30000 - 40000 £ per year.
The Account Specialist in Global Account Management provides first level support to CME Group’s customers, vendors and the Global Account Management team. In this role the Specialist works regularly with internal cross‑functional teams and clients to deliver on business, technology and operations‑related objectives.
Principal Accountabilities
- Provide 1st level support for all Globex and market data inquiries.
- Support the Global Account Management team in processing any Globex or market data requests.
- Identify enhancement requests and assist with troubleshooting, testing and training for CME Group’s internal and client‑facing tools.
- Liaise with finance and accounting to help resolve any customer invoice disputes.
- Manage customer onboarding and account maintenance for CME Group’s market data, access administration, risk management and certification tools.
- Support the implementation and expansion of Service Cloud and related workflow management tools.
- Develop operational processes and internal documentation related to the Global Account Management team’s Globex and Data Account Management responsibilities.
- Review operational responsibilities to analyze and provide suggestions to management on ways to leverage approved AI tools and increase operational efficiencies related to customer onboarding and account management.
- Assist in ad‑hoc projects, data analysis and data cleanup.
Skills & Software Requirements
- Proficient in Google Workspace / Microsoft Office applications: Docs/Word, Sheets/Excel, Slides/PowerPoint.
- Customer Relationship Management application experience, preferably Salesforce and Service Cloud.
- Experience within the financial services industry or in a client service or account management role.
- Ability to perform with quality and attention to detail.
- Highly responsive and client‑orientated with strong commitment to client service.
Account Specialist in Belfast employer: CMETS CME Technology and Support Services Ltd.
CME Group is an exceptional employer, offering the Account Specialist role a dynamic work environment where collaboration with cross-functional teams and clients is at the forefront. With a strong commitment to employee growth, we provide comprehensive training and development opportunities, alongside a culture that values innovation and efficiency. Located in a vibrant financial hub, our team enjoys access to cutting-edge tools and resources, making it an ideal place for those seeking meaningful and rewarding careers in the financial services industry.
Contact Details:
CMETS CME Technology and Support Services Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Specialist in Belfast
✨Tip Number 1
Network like a pro! Reach out to current or former employees at CME Group on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research CME Group’s services and recent news. This shows you’re genuinely interested and ready to contribute to the team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on common questions for account management roles and be ready to showcase your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Account Specialist in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Specialist role. Highlight your experience in customer service and any relevant skills, especially with tools like Salesforce and Service Cloud. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background fits with our needs. Don’t forget to mention your attention to detail and client-oriented mindset – we love that!
Showcase Relevant Experience:When filling out your application, be sure to showcase any experience you have in account management or the financial services industry. We’re looking for candidates who understand the ins and outs of client relationships and can hit the ground running.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at CMETS CME Technology and Support Services Ltd.
✨Know Your Stuff
Make sure you’re familiar with the CME Group’s services and how they relate to account management. Brush up on your knowledge of Globex and market data inquiries, as well as any tools mentioned in the job description like Salesforce and Service Cloud.
✨Showcase Your Customer Service Skills
Since this role is all about client support, be ready to share examples of how you've successfully handled customer inquiries or disputes in the past. Highlight your ability to be responsive and detail-oriented, as these traits are crucial for the position.
✨Prepare for Teamwork Questions
You’ll be working with cross-functional teams, so expect questions about collaboration. Think of specific instances where you’ve worked with others to achieve a goal, especially in a fast-paced environment like financial services.
✨Bring Ideas to the Table
The job involves identifying enhancements and operational efficiencies, so come prepared with suggestions on how to improve processes. This shows initiative and that you’re already thinking about how to contribute to the team.
