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- Tasks: Monitor and troubleshoot tech environments, ensuring smooth operations in a fast-paced setting.
- Company: Join CME Group, the leading derivatives marketplace with a focus on innovation.
- Benefits: Enjoy bonuses, equity programmes, private medical coverage, and ongoing training opportunities.
- Why this job: Make a real impact in tech while working with cutting-edge tools and a dynamic team.
- Qualifications: Experience in technical support, Linux proficiency, and familiarity with monitoring tools required.
- Other info: Flexible hybrid working model with excellent career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
We have an opening for an ambitious IT professional to join our Technology Operations Command Centre, the hub of global technology operations at CME Group. This is a troubleshooting focused role, where the successful candidate will gain exposure to a wide range of the latest technologies across systems, networks and software in a fast paced, business critical environment.
Please note the shift pattern for this role is 7am - 4pm Saturday - Wednesday with additional shift allowance.
As a Senior Tech Ops Engineer, you will:
- Monitor all customer facing environments (Production, Certification, New Release, & Disaster Recovery) within the Clearing and Trading business units.
- Remediate system and application issues in these environments.
- Escalate in a timely and efficient manner to appropriate next level of support following department guidelines.
- Accurately report incidents to management; record incidents and requests handled from both alerting tools and customers (internal and external).
Principal Accountabilities:
- Coach team members on incident management process, incident diagnosis/triage, use of recovery tools, and follow-up documentation.
- Collaborate with support staff to enhance recovery procedures.
- Utilize incident management reports to detect trends or anomalies.
- Implement improvements to platform-specific monitoring tools for improved monitoring/efficiencies, and reduction of operational noise.
- Learn, and share knowledge of, multiple application flows and general functionality by application.
- Participate in major incident management process.
- Develop working relationships with support teams and business facing teams, to assist with early detection and problem prevention.
- Identify areas for continual service improvement.
The ideal candidate will bring:
- Proven experience in a technical support or troubleshooting-focused role.
- Linux proficiency.
- Hands-on experience with monitoring and Incident Management tools and scheduling systems.
Other qualities we are interested in:
- Proven ability to multi-task and prioritise, especially in critical and high-pressure scenarios.
- Established communication pattern/experience with internal and external customers and colleagues; regional, local, in-person and/or virtual.
- Experience of monitoring tools (Helix TSOM, OVO or equivalent), incident management/ITSM system (Remedy or equivalent), scheduling system (UC4 or equivalent).
- Experience with Cloud Platform Technologies, whether that is with Amazon Web Services (AWS), Google Cloud Platform (GCP) or Microsoft Azure, is desirable.
Company Benefits:
- Bonus Programme
- Equity Programme
- Employee Stock Purchase Plan (ESPP)
- Private Medical and Dental coverage
- Mental Health Benefit Programme
- Group Pension Plan
- Income Protection
- Life Assurance
- Cycle To Work
- EV Car Benefit Scheme
- Gym Membership
- Family Leave
- Education Assistance - MBA/Advanced Degree/Bachelor Degree
- Ongoing Employee Development Training/Certification
- Hybrid Working
CME Group: Where Futures are Made
CME Group is the world's leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it - all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more. At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone's perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.
Important Notice: Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
Senior Tech Ops Engineer (Sat - Wed) in Belfast employer: CME Technology Support Services Ltd
Contact Detail:
CME Technology Support Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Tech Ops Engineer (Sat - Wed) in Belfast
✨Tip Number 1
Network like a pro! Reach out to current employees at CME Group on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Senior Tech Ops Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to discuss specific incidents you've managed in the past, especially those involving Linux and monitoring tools. We want to see how you handle pressure!
✨Tip Number 3
Show off your passion for technology! During interviews, share your thoughts on the latest trends in cloud technologies and how they can impact operations. This will demonstrate your enthusiasm and knowledge in the field.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the CME Group team.
We think you need these skills to ace Senior Tech Ops Engineer (Sat - Wed) in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Tech Ops Engineer role. Highlight your troubleshooting experience and any relevant technologies you've worked with. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. We love seeing enthusiasm and a bit of personality!
Showcase Your Technical Skills: Be sure to mention your proficiency in Linux and any monitoring tools you've used. If you've got experience with cloud platforms like AWS or GCP, shout about it! We’re keen on candidates who can hit the ground running.
Apply Through Our Website: Don’t forget to apply through our careers page! It’s the best way to ensure your application gets to us directly. Plus, it helps us keep track of all the amazing talent we’re bringing on board!
How to prepare for a job interview at CME Technology Support Services Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Linux and monitoring tools like Helix TSOM or OVO. Be ready to discuss your hands-on experience with incident management systems like Remedy, as well as any cloud platform technologies you've worked with.
✨Showcase Your Troubleshooting Skills
Prepare to share specific examples of how you've tackled system and application issues in the past. Think about times when you had to escalate problems and how you communicated with both internal teams and external customers during those situations.
✨Demonstrate Your Coaching Ability
Since this role involves coaching team members, be ready to talk about your experience in mentoring others. Highlight any instances where you've helped colleagues improve their incident management processes or recovery procedures.
✨Emphasise Continuous Improvement
CME Group values continual service improvement, so come prepared with ideas on how you could enhance monitoring tools or operational efficiencies. Discuss any trends or anomalies you've detected in past roles and how you addressed them.
