At a Glance
- Tasks: Lead HR operations, support employee inquiries, and enhance the employee journey.
- Company: CME Group, a global leader in derivatives marketplace.
- Benefits: Competitive salary, career growth, and a collaborative work environment.
- Other info: Join a diverse team of experts and shape the future of HR.
- Why this job: Make a real impact on employee experiences and drive operational excellence.
- Qualifications: Experience in HR operations, strong analytical skills, and proficiency in HRIS.
The predicted salary is between 50000 - 60000 £ per year.
The Lead HR Operations Analyst position is responsible for supporting the HR division as part of the HR Operations Team. This position is also responsible for reporting and works with all CME workers to assist them with inquiries providing first level support and escalating to COEs as needed.
Drive Operational Effectiveness: Provide first tier support and serve as the primary escalation point for second tier AskHR tickets. Meet service level agreements (SLAs), and handle complex, sensitive, and confidential requests and employee inquiries.
Support Data Integrity: Act as a key resource for Workday HCM by performing mass EIB loads, overseeing detailed data changes and organizational updates, and ensuring the accuracy of our central data repository.
Contribute to Team Growth: Elevate the team by guiding and providing feedback to more junior team members, identifying development opportunities, and setting a positive example within a performance-oriented culture.
Improve the Employee Journey: Support key processes throughout the employee lifecycle from onboarding to offboarding. Identify areas for improvement and implement automated solutions to enhance the employee experience.
Ensure Compliance: Lead thorough audits and testing for Workday releases while ensuring adherence to global labor laws and managing necessary regulatory reporting.
Provide Insightful Support: Collaborate with HR Tech to develop advanced dashboards and deliver key metrics that support leadership decision-making.
Lifecycle & Benefits Support: Oversee specific benefits (family leave, sickness) and manage offboarding/exit processes in partnership with Employee Relations.
What You'll Bring:
- HRIS Expertise: Strong proficiency in enterprise HRIS / HCM (Workday preferred), including strong knowledge of business processes, EIBs, reporting, audits, and data maintenance processes.
- Operational Experience and Excellence: Proven ability to serve as an expert within the HR service center, manage high-volume tickets within a ticketing system (such as JIRA), and meet global SLAs. Strong attention to detail with the ability to execute with a high level of accuracy and acumen.
- Technical Capability: Experience in data quality assurance, auditing, and comprehensive system testing. Analytical mindset with experience leveraging AI tools to drive operational efficiency.
- Project Leadership: The ability to manage confidential, high-stakes HR projects from start to finish.
- Communication & Discretion: Excellent judgment in handling sensitive Employee Relations matters and navigating UK benefits and statutory leaves.
- Development Focus: A commitment to supporting talent growth and helping build a collaborative, effective HR Operations team.
Experience, Qualifications & Skills Requirements:
- Bachelor's degree in Human Resources, Business, or a related field (or equivalent experience) is desired.
- A CIPD qualification is desired but not essential.
- Demonstrable experience in a Lead or Senior role within HR Operations, HR Shared Service function, or a similar environment.
- Demonstrated problem solving, conflict resolution, networking, continuous improvement, and technical aptitude skills are required.
- A background in financial or professional services is ideal.
- Strong knowledge of legislation & governance HCM/Workday Experience is essential.
- Experience with Google Workspace, Jira or a ticketing system.
CME Group is the world's leading derivatives marketplace. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it - all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more. At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone's perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.
Important Notice: Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
Ld HR Specialist in Belfast employer: CME Technology Support Services Ltd
CME Group is an exceptional employer that prioritises employee growth and operational excellence within a dynamic work culture. Located in a leading financial hub, we offer comprehensive benefits, a commitment to diversity, and opportunities for professional development, ensuring that every team member can thrive and contribute meaningfully to our mission of transforming industries and impacting global markets.
Contact Details:
CME Technology Support Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Ld HR Specialist in Belfast
✨Tip Number 1
Network like a pro! Reach out to current or former employees at CME Group on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching common HR scenarios and how you’d handle them. Think about your past experiences and be ready to share specific examples that highlight your skills in operational excellence and data integrity.
✨Tip Number 3
Show off your analytical mindset! Be prepared to discuss how you've used data to drive decisions in previous roles. Bring along any metrics or dashboards you've created to demonstrate your technical capability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the CME Group team.
We think you need these skills to ace Ld HR Specialist in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Lead HR Operations Analyst role. Highlight your experience with HRIS, especially Workday, and any relevant operational excellence you've achieved. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about HR operations and how you can contribute to our team. Be sure to mention specific experiences that demonstrate your problem-solving skills and attention to detail.
Showcase Your Analytical Skills:Since this role involves data integrity and reporting, make sure to highlight any analytical projects you've worked on. If you've used AI tools or managed complex data sets, let us know! We love candidates who can drive operational efficiency.
Apply Through Our Website:Don't forget to apply through our careers page! It's the best way to ensure your application gets to us directly. Plus, you'll find all the details you need about the role and our company culture there.
How to prepare for a job interview at CME Technology Support Services Ltd
✨Know Your HRIS Inside Out
Make sure you brush up on your Workday HCM knowledge. Familiarise yourself with its functionalities, especially around data integrity and reporting. Being able to discuss specific features or past experiences with EIB loads will show you're the right fit for the role.
✨Demonstrate Operational Excellence
Prepare examples of how you've managed high-volume tickets in previous roles. Highlight your ability to meet SLAs and handle complex inquiries. This will showcase your operational experience and attention to detail, which are crucial for this position.
✨Showcase Your Analytical Skills
Be ready to discuss how you've used data analysis to drive improvements in HR processes. If you've leveraged AI tools before, share those experiences. This will demonstrate your analytical mindset and technical capability, both of which are key for the Lead HR Operations Analyst role.
✨Emphasise Team Development
Talk about your experience in guiding junior team members and fostering a collaborative environment. Share specific instances where you've identified development opportunities or set a positive example. This will highlight your commitment to team growth and align with the company's values.
