At a Glance
- Tasks: Support the Global Account Management Team and assist clients with market data inquiries.
- Company: Join CME Group, the world's leading derivatives marketplace.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Other info: Dynamic workplace with opportunities for personal and professional development.
- Why this job: Make a real impact in the financial industry while developing your skills.
- Qualifications: 1-3 years in finance or customer service, with strong attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
The Account Specialist in Global Account Management will provide first level support to the Global Account Management Team and CME Group's customers. In this role, the Specialist works regularly with internal cross-functional teams and clients to deliver on business, technology and operations-related market data objectives.
Principal Accountabilities:
- Provide 1st level support for all market data inquiries.
- Support the Global Account Management team in processing any market data requests, licensing agreements and reporting.
- Identify enhancement requests and assist with troubleshooting, testing and training for CME Group's market data reporting and administrative tool.
- Liaise with finance and accounting to help solve any customer invoice disputes related to market data reporting.
- Manage on-boarding and account maintenance of customer requests for CME market data related programs and projects.
- Create internal documentation related to operational processes pertaining to the market data account management.
- Review operational responsibilities to analyze and provide suggestions to management on ways to increase operational efficiencies related to market data licensing.
- Assist in ad-hoc projects, data analysis and data cleanup.
Skills & Software Requirements:
- Excel, Salesforce, Google Workspace, Service Cloud
- 1-3 years of experience within the financial industry or within a customer service or account management role
- Ability to perform with quality and control, with excellent attention to detail.
- Highly responsive and client-orientated with strong commitment to client service.
CME Group is the world's leading derivatives marketplace. Here, you can impact markets worldwide, transform industries, and build a career by shaping tomorrow. We invest in your success and you own it - all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more. At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone's perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.
Important Notice: Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
Account Specialist TLNT1_NI in Belfast employer: CME Technology Support Services Ltd
CME Group is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to make a real impact in the global financial markets. With a strong commitment to professional development, you will have access to numerous growth opportunities while working alongside industry experts in a supportive environment. Located in a dynamic marketplace, CME Group values diversity and inclusion, ensuring that every voice is heard and appreciated.
Contact Details:
CME Technology Support Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Specialist TLNT1_NI in Belfast
✨Tip Number 1
Network like a pro! Reach out to current or former employees at CME Group on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research CME Group’s market data services and think about how your skills in Excel and Salesforce can help solve their challenges. Show them you’re ready to hit the ground running!
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on common questions related to account management and customer service. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to your interviewer. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Account Specialist TLNT1_NI in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Specialist role. Highlight your experience in customer service and account management, especially if you've worked with market data before. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. Be sure to mention any relevant experience with Excel, Salesforce, or Google Workspace that makes you a great fit.
Showcase Your Attention to Detail:In this role, attention to detail is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional!
Apply Through Our Website:Don't forget to apply through our careers page! It's the best way to ensure your application gets to us directly. Plus, you'll find all the info you need about the role and our company there. We can't wait to hear from you!
How to prepare for a job interview at CME Technology Support Services Ltd
✨Know Your Market Data
Familiarise yourself with market data concepts and the specific tools mentioned in the job description, like Salesforce and Excel. Being able to discuss how you've used these tools in past roles will show your readiness for the position.
✨Demonstrate Client Orientation
Prepare examples that highlight your commitment to client service. Think of situations where you went above and beyond to resolve customer issues or improve their experience, as this role is all about supporting clients effectively.
✨Showcase Your Problem-Solving Skills
Be ready to discuss how you've tackled challenges in previous roles, especially in account management or customer service. Highlight your analytical skills and how you’ve contributed to operational efficiencies in past positions.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the types of projects you'll be involved in, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
