At a Glance
- Tasks: Monitor customer-facing environments and escalate incidents efficiently.
- Company: Join CME Group, a leader in the tech industry based in Belfast.
- Benefits: Full-time role with competitive salary and growth opportunities.
- Other info: Dynamic entry-level position with a focus on learning and development.
- Why this job: Kickstart your career in IT and make a real impact in tech operations.
- Qualifications: Recent graduates or those with some IT support experience welcome.
The predicted salary is between 30000 - 42000 £ per year.
Overview
CME Group is seeking a Tech Operations Engineer I for Belfast, Northern Ireland, United Kingdom. The role monitors all customer-facing environments (Production, Certification, New Release, and Disaster Recovery) within the Clearing & Trading business units and escalates incidents to the appropriate level of support, reporting incidents to management and documenting each incident and request handled, whether received via alerting tools or from customers (internal or external).
Responsibilities
- The Technology Operations Engineer I monitors all customer facing environments (Production, Certification, New Release, and Disaster Recovery) within the Clearing & Trading business units; escalates in a timely and efficient manner following guidelines developed within the dept. to the appropriate next level of support to accurately report incidents to management and to document each incident & request handled whether the issue was received by alerting tools or by customer (internal or external).
- Learns escalation protocol per application area. Learns ECC protocol for documentation. Learns phone etiquette for receiving calls and escalation. Learns to create bridge line.
- Learns protocol for MindAlign use and other inter-office communication tools. Learns to document timeline of events within crisis management.
- Learns specific application flows and general functionality by application. Learns application log locations and early log viewing for errors.
- Learns to properly and efficiently uses broad notification tool.
- Learns to use department website for process recovery. Learns specific application recovery tools used by TOCC. Learns scripts to execute for application recovery. Learns escalation and notification escalation per application.
- Performs basic functionality within incident management tools.
- Performs basic procedures to recycle monitoring agents.
- Uses monitoring tools to detect errors, under direction of Manager TOCC.
Experience
- Recent Graduate, or equivalent
- Some experience within IT Corporate Infrastructure Support
Employment details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Information Technology
Equal Opportunity
As an equal-opportunity employer, CME Group considers all potential employees without regard to any protected characteristic.
Important Notice
Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process. Learn more here.
#J-18808-LjbffrTech Operations Engineer I in Belfast employer: CME Group
CME Group is an exceptional employer located in Belfast, offering a dynamic work environment that fosters growth and innovation in the tech sector. With a strong commitment to employee development, we provide comprehensive training and support for our Tech Operations Engineers, ensuring they gain valuable skills while contributing to critical customer-facing operations. Our inclusive culture and focus on collaboration make CME Group a rewarding place to build a meaningful career in technology.
StudySmarter Expert Advice🤫
We think this is how you could land Tech Operations Engineer I in Belfast
✨Join IT Consulting Meetups
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We think you need these skills to ace Tech Operations Engineer I in Belfast
Some tips for your application 🫡
Highlight Your Tech Skills:In the IT consulting world, it’s super important to showcase your technical skills. Make sure your CV lists relevant programming languages, tools, or platforms you’re familiar with. If you've done any coursework or certifications related to cloud services or software development, weave those into your application!
Showcase Problem-Solving Abilities:IT consulting is all about solving problems for clients, so make your cover letter pop by including examples of how you've tackled challenges in the past. This could be from school projects, internships, or even personal projects. Let us know how you approached the problem and what the outcome was!
Tailored CV for Entry-Level:For an entry-level position like this, keep your CV concise and focused. Highlight your educational background, relevant projects, and any internships or practical experience. Use bullet points to keep it easy to read, and don't hesitate to include your university or any relevant coursework that shows your potential!
Express Enthusiasm in Your Application:As you're starting in your career, it’s vital to convey your eagerness to learn and grow. In your cover letter, mention why you’re excited about the role at CME Group and how it aligns with your career aspirations. We love seeing candidates who are genuinely passionate about the field!
How to prepare for a job interview at CME Group
✨Master the Basics of IT Consulting
Since you're aiming for an entry-level position in IT consulting, make sure you've got a solid grasp of fundamental consulting concepts and frameworks. Brush up on your problem-solving techniques and prepare to discuss how you would approach real-world IT challenges - the interviewers will want to see your analytical thinking in action!
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✨Show Your Willingness to Learn
As this is an entry-level role, employers like CME Group will be keen to see your eagerness to grow. Prepare to discuss your learning journey, any certifications you've pursued, or industry-relevant projects you’ve tackled during your studies – it’ll highlight your motivation and potential!
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IT consulting interviews often include scenario-based questions to test your problem-solving and critical thinking skills. Think of a couple of past group projects or internships where you faced challenges and how you overcame them. This demonstrates not only your technical prowess but also your teamwork and communication skills.
