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For Companies At a Glance
- Tasks: Monitor customer-facing environments and escalate incidents efficiently.
- Company: Join CME Group, a leader in the tech industry based in Belfast.
- Benefits: Full-time role with competitive salary and growth opportunities.
- Why this job: Kickstart your career in IT and make a real impact in tech operations.
- Qualifications: Recent graduates or those with some IT support experience welcome.
- Other info: Dynamic entry-level position with a focus on learning and development.
The predicted salary is between 30000 - 42000 £ per year.
Overview
CME Group is seeking a Tech Operations Engineer I for Belfast, Northern Ireland, United Kingdom. The role monitors all customer-facing environments (Production, Certification, New Release, and Disaster Recovery) within the Clearing & Trading business units and escalates incidents to the appropriate level of support, reporting incidents to management and documenting each incident and request handled, whether received via alerting tools or from customers (internal or external).
Responsibilities
- The Technology Operations Engineer I monitors all customer facing environments (Production, Certification, New Release, and Disaster Recovery) within the Clearing & Trading business units; escalates in a timely and efficient manner following guidelines developed within the dept. to the appropriate next level of support to accurately report incidents to management and to document each incident & request handled whether the issue was received by alerting tools or by customer (internal or external).
- Learns escalation protocol per application area. Learns ECC protocol for documentation. Learns phone etiquette for receiving calls and escalation. Learns to create bridge line.
- Learns protocol for MindAlign use and other inter-office communication tools. Learns to document timeline of events within crisis management.
- Learns specific application flows and general functionality by application. Learns application log locations and early log viewing for errors.
- Learns to properly and efficiently uses broad notification tool.
- Learns to use department website for process recovery. Learns specific application recovery tools used by TOCC. Learns scripts to execute for application recovery. Learns escalation and notification escalation per application.
- Performs basic functionality within incident management tools.
- Performs basic procedures to recycle monitoring agents.
- Uses monitoring tools to detect errors, under direction of Manager TOCC.
Experience
- Recent Graduate, or equivalent
- Some experience within IT Corporate Infrastructure Support
Employment details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Information Technology
Equal Opportunity
As an equal-opportunity employer, CME Group considers all potential employees without regard to any protected characteristic.
Important Notice
Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process. Learn more here.
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Tech Operations Engineer I employer: CME Group
Contact Detail:
CME Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tech Operations Engineer I
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Tech Operations Engineer roles and practice your answers. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Show off your skills! If you’ve worked on any relevant projects, be sure to discuss them during interviews. We love seeing how candidates have tackled real-world problems, especially in tech operations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at CME Group.
We think you need these skills to ace Tech Operations Engineer I
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Tech Operations Engineer I role. Highlight any relevant experience or skills that match the job description, especially in IT support and incident management.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're excited about this position at CME Group. Share your passion for technology and how your background makes you a great fit for monitoring customer-facing environments.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've handled incidents or challenges in the past. We want to see your ability to escalate issues effectively and document them properly.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at CME Group
✨Know Your Tech Basics
Make sure you brush up on your IT knowledge, especially around corporate infrastructure support. Familiarise yourself with common monitoring tools and incident management processes, as these will likely come up during the interview.
✨Understand the Role
Read through the job description thoroughly and understand the responsibilities of a Tech Operations Engineer I. Be prepared to discuss how you would handle incidents and escalate issues, as well as your approach to documenting incidents.
✨Practice Communication Skills
Since you'll be dealing with both internal and external customers, practice your phone etiquette and how to communicate effectively. You might even want to role-play some scenarios with a friend to get comfortable with escalation protocols.
✨Show Your Eagerness to Learn
As a recent graduate, it's important to convey your willingness to learn and adapt. Be ready to discuss how you plan to pick up new skills, like using specific application recovery tools or understanding application flows, which are crucial for the role.
