At a Glance
- Tasks: Support and enhance network infrastructure while troubleshooting and implementing changes.
- Company: CME Group, a leader in innovative technology solutions.
- Benefits: Enjoy bonuses, equity programmes, private medical coverage, and education assistance.
- Other info: Hybrid role with opportunities for ongoing training and career development.
- Why this job: Join a dynamic team and expand your skills in network, security, and cloud technologies.
- Qualifications: CCNA or CCNP level experience with LAN, WAN, and cloud technologies.
The predicted salary is between 35000 - 45000 £ per year.
- City: Belfast
- Full‑time
- Hybrid Role – 2 Days/week required in the office
Ideal role for a CCNA or CCNP level engineer looking to expand their knowledge of network, security and cloud technologies.
Job Description
The Network Operations Engineer II will support CME’s network infrastructure through monitoring, troubleshooting and change implementation, using industry‑standard best practices.
This role ensures the ongoing operation of service to end users and customers, maintains agreed service levels, and supports overall platform stability and delivery to clients and internal stakeholders.
Key Responsibilities
- Act as first responder, organizing and controlling incident response.
- Perform day‑to‑day monitoring and management of platforms to meet internal SLAs, operational KPIs and quality standards.
- Handle technical support issues of simple to medium complexity.
- Support network faults to conclusion in a multi‑vendor, multi‑appliance infrastructure.
- Collaborate with other IT teams, vendors, and service providers to resolve incidents and service requests.
- Execute day‑to‑day technical operations, including network and firewall troubleshooting, scripting changes, infrastructure and firmware updates.
- Maintain a positive attitude and a high level of customer service at all times.
- Contribute to the overall development of operational systems and processes.
- Maintain accurate troubleshooting records through industry‑standard ticketing systems.
- Write technical SOPs and other documentation.
Skills & Experience
- Experience in a fast‑paced, enterprise NOC role (minimum second‑line).
Support experience of LAN & WAN technologies.
- Exposure to firewalls; understanding of security posture (firewalling, ACLs, industry best practice, internet architectures).
- Experience with VPN technologies: IPSec and SSL.
- Understanding of wireless technologies.
- Experience with ISO and ITIL standards.
- Experience supporting or working with cloud technologies.
- Enterprise firewall certification (Palo Alto, Fortinet, etc.).
- Toolset management experience (Solar Winds or similar).
- Wireshark Certified Analyst (WCA) or experience with hardware‑based packet capture systems.
- Company Benefits
- Bonus Programme
- Equity Programme
- Employee Stock Purchase Plan (ESPP)
- Private Medical and Dental coverage
- Income Protection
- Life Assurance
- Cycle To Work
- Family Leave
- Education Assistance – MBA/Advanced Degree/Bachelor Degree
- Ongoing Employee Development / Training / Certification
- Hybrid Working
- Equal‑Opportunity Statement
At CME Group, we embrace our employees’ unique experiences and skills to ensure that everyone’s perspectives are acknowledged and valued.
As an equal‑opportunity employer, we consider all potential employees without regard to any protected characteristic.
- CME Group: Where Futures are Made
- #J-18808-Ljbffr
Network Operations Engineer II employer: CME Group
CME Group is an exceptional employer that prioritises innovation and employee development, particularly in the role of API-First Data & Analytics Leader. With a strong focus on cloud technologies and a collaborative work culture, employees benefit from a comprehensive bonus program, equity options, and private healthcare, all while enjoying the flexibility of hybrid working arrangements. This dynamic environment not only fosters technical growth but also encourages meaningful contributions to enhancing customer experiences.
