Senior GCC Technical Support Analyst in Belfast

Senior GCC Analyst

Location: Belfast, Northern Ireland, United Kingdom.

The Senior GCC Analyst offers weekend and weekday trading support to CME Group clients related to market‑event inquiries and product specifications for Futures & Options, Fixed Income Securities, Spot FX, OTC Markets and Event Contracts. The analyst analyzes market conditions, oversees daily settlement data, and provides operational oversight for product activations and expirations. This role requires a passion for problem‑solving and delivering exceptional customer service, with regular customer interaction via phone and electronic channels.

Key Responsibilities

• Address customer inquiries regarding market events, connectivity, business technologies, and products.
• Assess and monitor market activity and order flow for efficiency and unusual behaviour.
• Conduct investigations for both internal and external clients, effectively communicating complex problems and solutions to diverse audiences.
• Develop ad‑hoc queries and conduct complex data analysis to create data‑driven solutions that support or modify policies, processes, procedures, and technologies.
• Work independently and collaboratively as part of a team.

Qualifications

• Prior experience in a customer‑facing support role.
• Strong knowledge of Futures and Options.
• Extensive experience with leading industry charting and news platforms.
• Demonstrated ability to analyze statistical trends gathered from trading activity, such as price movement and volume.

Additional Desirable Qualifications

• Experience with investigative and analytical tools.
• Fundamental understanding of data visualisations and automation.

Experience

• Previous experience within trading, technical support, market analysis and customer support.
• Strong written and verbal communication and problem‑solving skills.
• Advanced understanding of trading.

Shift: Wednesday–Sunday or Saturday–Wednesday (shift allowance included).

CME Group is the world’s leading derivatives marketplace. We invest in your success and you own it, while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people, and we’re looking for more.

At CME Group, we embrace our employees’ unique experiences and skills to ensure that everyone’s perspectives are acknowledged and valued. As an equal‑opportunity employer, we consider all potential employees without regard to any protected characteristic.

Important Notice: Recruitment fraud is on the rise. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process.