At a Glance
- Tasks: Support HR operations, manage inquiries, and enhance employee experiences.
- Company: CME Group, a leader in financial services with a diverse workforce.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Join a collaborative team focused on talent development and innovation.
- Why this job: Make a real impact on employee journeys and drive operational excellence.
- Qualifications: Experience in HR operations and strong knowledge of HRIS systems.
The predicted salary is between 55000 - 65000 € per year.
The Lead HR Operations Analyst supports the HR division as part of the HR Operations Team, serves as a key reporter, and assists all CME workers with inquiries by providing first-level support and escalating to COEs as needed.
Responsibilities
- Drive Operational Effectiveness: Provide first tier support and serve as the primary escalation point for second tier AskHR tickets. Meet service level agreements (SLAs) and handle complex, sensitive, and confidential requests and employee inquiries.
- Support Data Integrity: Act as a key resource for Workday HCM by performing mass EIB loads, overseeing detailed data changes and organizational updates, and ensuring the accuracy of our central data repository.
- Contribute to Team Growth: Guide and provide feedback to junior team members, identify development opportunities, and set a positive example within a performance-oriented culture.
- Improve the Employee Journey: Support key processes throughout the employee lifecycle from onboarding to off-boarding, identify areas for improvement, and implement automated solutions to enhance the employee experience.
- Ensure Compliance: Lead thorough audits and testing for Workday releases while ensuring adherence to global labor laws and managing necessary regulatory reporting.
- Provide Insightful Support: Collaborate with HR Tech to develop advanced dashboards and deliver key metrics that support leadership decision-making.
- Lifecycle & Benefits Support: Oversee specific benefits (family leave, sickness) and manage off-boarding/exit processes in partnership with Employee Relations.
Qualifications and Skills
- HRIS Expertise: Strong proficiency in enterprise HRIS/HCM (Workday preferred) with deep knowledge of business processes, EIBs, reporting, audits, and data maintenance.
- Operational Experience and Excellence: Proven ability to serve as an expert within the HR service center, manage high-volume tickets in a ticketing system such as JIRA, and meet global SLAs.
- Technical Capability: Experience in data quality assurance, auditing, comprehensive system testing, and leveraging AI tools to drive operational efficiency.
- Project Leadership: Ability to manage confidential, high-stakes HR projects from start to finish.
- Communication & Discretion: Excellent judgment in handling sensitive Employee Relations matters and navigating UK benefits and statutory leaves.
- Development Focus: Commitment to supporting talent growth and building a collaborative, effective HR Operations team.
Experience, Qualifications & Skills Requirements
- Bachelor’s degree in Human Resources, Business, or a related field (or equivalent experience) is desired.
- A CIPD qualification is desired but not essential.
- Demonstrable experience in a Lead or Senior role within HR Operations, HR Shared Service function, or a similar environment.
- Demonstrated problem solving, conflict resolution, networking, continuous improvement, and technical aptitude skills are required.
- A background in financial or professional services is ideal.
- Strong knowledge of legislation & governance.
- HCM/Workday Experience is essential.
- Experience with Google Workspace, Jira, or a ticketing system.
At CME Group, we embrace our employees’ unique experiences and skills to ensure that everyone’s perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.
Lead HR Operations Analyst in Belfast employer: CME Group
CME Group is an exceptional employer that prioritises employee growth and operational excellence within a collaborative work culture. Located in a dynamic environment, we offer comprehensive benefits, including support for professional development and a commitment to diversity and inclusion, ensuring that every team member's contributions are recognised and valued. Join us to enhance the employee journey and make a meaningful impact in HR operations.
StudySmarter Expert Advice🤫
We think this is how you could land Lead HR Operations Analyst in Belfast
✨Tip Number 1
Network like a pro! Reach out to current employees at CME Group on LinkedIn or through mutual connections. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by researching common HR scenarios and how you’d handle them. Think about your past experiences and be ready to share specific examples that showcase your skills in operational effectiveness and data integrity.
✨Tip Number 3
Show off your tech-savvy side! Be ready to discuss your experience with Workday HCM and any other HRIS tools. Highlight how you've used technology to improve processes or solve problems in previous roles.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role and mentioning something specific from your conversation can leave a lasting impression.
We think you need these skills to ace Lead HR Operations Analyst in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Lead HR Operations Analyst role. Highlight your experience with HRIS, especially Workday, and any relevant operational excellence you've achieved. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about HR operations and how you can contribute to our team. Be sure to mention specific experiences that relate to the job description.
Showcase Your Problem-Solving Skills:In your application, don’t forget to highlight your problem-solving abilities. Share examples of how you've tackled complex HR issues or improved processes in previous roles. We love seeing candidates who can think on their feet!
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at CME Group
✨Know Your HRIS Inside Out
Make sure you brush up on your Workday HCM knowledge. Be ready to discuss your experience with EIBs, data maintenance, and reporting. The more familiar you are with the system, the better you'll be able to demonstrate your expertise.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled complex employee inquiries or high-volume ticket management in the past. Highlight your ability to meet SLAs and resolve issues efficiently, as this will show your operational excellence.
✨Emphasise Team Collaboration
Talk about your experience guiding junior team members and fostering a positive team culture. Share specific instances where you've identified development opportunities or contributed to team growth, as this aligns with their focus on collaboration.
✨Be Ready for Compliance Questions
Brush up on your knowledge of global labour laws and regulatory reporting. Be prepared to discuss how you've ensured compliance in previous roles, especially regarding audits and testing for HR systems like Workday.
