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- Tasks: Assist customers with access and support for over 200 applications in a dynamic environment.
- Company: Join CME Group, the world’s leading derivatives marketplace, where your impact matters.
- Benefits: Enjoy bonuses, equity programmes, private medical coverage, and hybrid working options.
- Why this job: Be part of a team that transforms industries and shapes the future of trading.
- Qualifications: Excellent communication skills and a high school diploma; college degree preferred.
- Other info: Ongoing training and development opportunities to boost your career.
The predicted salary is between 30000 - 42000 £ per year.
Overview: This role is a Sunday - Thursday Shift. The EASE Analyst is part of the 24x7 Enterprise Application & System Entitlements (EASE) and CME Co-Location Customer Support Team. This role manages internal and external access and entitlements, inquiries, and level one support related to over 200 applications enabling trading, risk management, and post-trade services. Additionally, this role provides data center support for the top tier CME Co-Location offering and facilitates customer logistics, engineering, and other critical, time sensitive requests. The Analyst collaborates cross functionally across internal and external stakeholders to ensure a seamless customer experience.
Responsibilities:
- Assists customers via multi support channels (phone, email, IM, chat, workflow) and consistently follows documented procedures to facilitate customer requests.
- Effectively applies own technical knowledge and helps others gain access to and utilize applications and services.
- Provides first level troubleshooting for customer access, entitlement, and connectivity issues.
- Collaborates with teammates and other departments when needed to resolve customer issues.
- Writes clear and concise tickets for every customer interaction for audit trail purposes (CFTC and SOX compliance).
- Contributes to the Knowledge base and keeps procedures up-to-date.
- Participates in ongoing training to maintain knowledge of products, processes, and policies.
- Suggests improvements in service delivery.
Skills and Software Requirements:
- Excellent communication skills and attention to detail.
- Skilled working in a time sensitive environment, switching tasks seamlessly.
- Ability to troubleshoot and make decisions independently.
- Proficiency in Microsoft Office, databases, and other information system technologies.
- Aptitude to learn new applications, processes, and procedures.
- Service Cloud or other CRM tool experience preferred.
- 0 to 2 years professional experience preferred but not required.
- High school/secondary school diploma required, college/university degree preferred.
- Help Desk Institute (HDI) and Knowledge Centered Service (KCS) Certifications a plus.
Company Benefits:
- Bonus Programme
- Equity Programme
- Employee Stock Purchase Plan (ESPP)
- Private Medical and Dental coverage
- Mental Health Benefit Programme
- Group Pension Plan
- Income Protection
- Life Assurance
- Cycle To Work
- EV Car Benefit Scheme
- Gym Membership
- Family Leave
- Education Assistance – MBA/Advanced Degree/Bachelor Degree
- Ongoing Employee Development Training/Certification
- Hybrid Working
About CME Group: CME Group is the world’s leading derivatives marketplace. Here, you can impact markets worldwide, transform industries, and build a career by shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more. At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone’s perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.
Client Access & Onboarding Analyst in Belfast employer: CME Group
Contact Detail:
CME Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Access & Onboarding Analyst in Belfast
✨Tip Number 1
Network like a pro! Reach out to current employees at CME Group on LinkedIn or through mutual connections. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer support and technical troubleshooting. We recommend role-playing with a friend to build your confidence and refine your answers.
✨Tip Number 3
Show off your problem-solving skills during the interview! Think of examples from your past experiences where you successfully resolved issues or improved processes. This will demonstrate your ability to thrive in a time-sensitive environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the CME Group team.
We think you need these skills to ace Client Access & Onboarding Analyst in Belfast
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Access & Onboarding Analyst role. Highlight your communication skills and any experience you have with customer support or technical troubleshooting, as these are key for us.
Showcase Your Technical Skills: We love seeing candidates who can demonstrate their proficiency in Microsoft Office and any CRM tools. If you've got experience with databases or other information systems, make sure to mention that too!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, especially since this role involves writing tickets for customer interactions. Show us you can communicate effectively right from the start!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at CME Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Client Access & Onboarding Analyst role. Familiarise yourself with the responsibilities and skills mentioned in the job description, especially around customer support and troubleshooting. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Communication Skills
Since this role involves assisting customers through various channels, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in time-sensitive situations. This will demonstrate your ability to handle customer inquiries professionally.
✨Prepare for Technical Questions
Brush up on your technical knowledge related to applications and services relevant to the role. Be ready to discuss any experience you have with Microsoft Office, databases, or CRM tools. If you don’t have direct experience, think about how your problem-solving skills can apply to learning new technologies quickly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, ongoing training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
