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- Tasks: Manage access for over 200 applications and provide top-notch customer support.
- Company: Leading derivatives marketplace in Belfast with a focus on teamwork and diversity.
- Benefits: Opportunity for growth, supportive team environment, and flexible working hours.
- Why this job: Join a dynamic team and enhance customer experiences while developing your skills.
- Qualifications: Strong communication skills and a high school diploma; experience in support roles is a plus.
- Other info: Be part of a diverse team that values your unique perspective.
The predicted salary is between 36000 - 60000 £ per year.
A leading derivatives marketplace in Belfast seeks an EASE Analyst to manage internal and external access for over 200 applications. The role involves assisting customers with support via various channels, troubleshooting issues, and collaborating across teams to enhance customer experience.
Ideal candidates will have strong communication skills and a high school diploma, experience in supported roles preferred. This position offers a chance to be part of a team that values diverse perspectives and fosters growth.
Access & Onboarding Analyst - 24/7 Support & Entitlements in Belfast employer: CME Group
Contact Detail:
CME Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Access & Onboarding Analyst - 24/7 Support & Entitlements in Belfast
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at networking events. A friendly chat can give us insights into the company culture and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer support and troubleshooting. We want to show off our communication skills and problem-solving abilities, so let’s role-play with a friend!
✨Tip Number 3
Research the company’s values and recent projects. This will help us tailor our responses during the interview and demonstrate that we’re genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re serious about joining the team and ready to contribute.
We think you need these skills to ace Access & Onboarding Analyst - 24/7 Support & Entitlements in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in supported roles. We want to see how your skills align with the Access & Onboarding Analyst position, so don’t be shy about showcasing your communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to enhancing customer experience. We love seeing genuine enthusiasm!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like we aim to provide to our customers. Avoid jargon unless it’s relevant!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at CME Group
✨Know Your Applications
Familiarise yourself with the 200 applications you'll be managing access for. Understanding their functionalities and common issues will help you demonstrate your problem-solving skills during the interview.
✨Showcase Your Communication Skills
Since this role involves assisting customers through various channels, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in troubleshooting scenarios.
✨Emphasise Team Collaboration
This position requires working across teams to enhance customer experience. Be ready to discuss your experiences in collaborative environments and how you contributed to team success.
✨Highlight Your Support Experience
If you have previous experience in support roles, make sure to highlight it. Share specific instances where you resolved customer issues or improved processes, as this will show your capability in a similar environment.
