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- Tasks: Monitor and troubleshoot customer-facing environments in a fast-paced tech operations centre.
- Company: Join CME Group, the world’s leading derivatives marketplace with a collaborative culture.
- Benefits: Enjoy bonuses, equity programmes, private medical coverage, and education assistance.
- Why this job: Make a real impact in tech while working with cutting-edge technologies and expert teams.
- Qualifications: Experience in technical support, Linux proficiency, and familiarity with monitoring tools.
- Other info: Hybrid working model with excellent career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We have an opening for an ambitious IT professional to join our Technology Operations Command Centre, the hub of global technology operations at CME Group. This is a troubleshooting focused role, where the successful candidate will gain exposure to a wide range of the latest technologies across systems, networks and software in a fast paced, business critical environment.
Please note the shift pattern for this role is 7am - 4pm, Tuesday - Saturday with additional shift allowance.
As a Senior Tech Ops Engineer, you will:
- Monitor all customer facing environments (Production, Certification, New Release, & Disaster Recovery) within the Clearing and Trading business units.
- Remediate system and application issues in these environments.
- Escalate in a timely and efficient manner to appropriate next level of support following department guidelines.
- Accurately report incidents to management; record incidents and requests handled from both alerting tools and customers (internal and external).
Principal Accountabilities:
- Coach team members on incident management process, incident diagnosis/triage, use of recovery tools, and follow-up documentation.
- Collaborate with support staff to enhance recovery procedures.
- Utilize incident management reports to detect trends or anomalies.
- Implement improvements to platform-specific monitoring tools for improved monitoring/efficiencies, and reduction of operational noise.
- Learn, and share knowledge of, multiple application flows and general functionality by application.
- Participate in major incident management process.
- Develop working relationships with support teams and business facing teams, to assist with early detection and problem prevention.
- Identify areas for continual service improvement.
The ideal candidate will bring:
- Proven experience in a technical support or troubleshooting-focused role.
- Linux proficiency.
- Hands-on experience with monitoring and Incident Management tools and scheduling systems.
Other qualities we are interested in:
- Proven ability to multi-task and prioritise, especially in critical and high-pressure scenarios.
- Established communication pattern/experience with internal and external customers and colleagues; regional, local, in-person and/or virtual.
- Experience of monitoring tools (Helix TSOM, OVO or equivalent), incident management/ITSM system (Remedy or equivalent), scheduling system (UC4 or equivalent).
- Experience with Cloud Platform Technologies, whether that is with Amazon Web Services (AWS), Google Cloud Platform (GCP) or Microsoft Azure, is desirable.
Company Benefits:
- Bonus Programme
- Equity Programme
- Employee Stock Purchase Plan (ESPP)
- Private Medical and Dental coverage
- Mental Health Benefit Programme
- Group Pension Plan
- Income Protection
- Life Assurance
- Cycle To Work
- EV Car Benefit Scheme
- Gym Membership
- Family Leave
- Education Assistance – MBA/Advanced Degree/Bachelor Degree
- Ongoing Employee Development Training/Certification
- Hybrid Working
CME Group is the world’s leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more. At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone’s perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.
Important Notice: Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process.
Sr Tech Operations Engineer in Belfast employer: CME Group Inc.
Contact Detail:
CME Group Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr Tech Operations Engineer in Belfast
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already at CME Group. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the tech test! Brush up on your troubleshooting skills and be ready to showcase your Linux proficiency. We want to see how you tackle real-world problems.
✨Tip Number 3
Show off your soft skills! Communication is key in this role, so be ready to demonstrate how you collaborate with teams and handle high-pressure situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Sr Tech Operations Engineer in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Tech Ops Engineer role. Highlight your troubleshooting experience and any relevant technologies you've worked with. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. We love seeing enthusiasm and a bit of personality!
Showcase Your Technical Skills: Don’t forget to mention your Linux proficiency and experience with monitoring tools. We’re keen on candidates who can hit the ground running, so make sure these skills stand out in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at CME Group Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Linux and monitoring tools like Helix TSOM or Remedy. Be ready to discuss your hands-on experience with these technologies and how you've used them in past roles.
✨Showcase Your Troubleshooting Skills
Prepare to share specific examples of how you've tackled system and application issues in high-pressure situations. Highlight your ability to prioritise tasks and manage incidents effectively, as this role is all about quick thinking and problem-solving.
✨Understand the Company Culture
Familiarise yourself with CME Group's values and mission. Be ready to discuss how your personal experiences align with their focus on innovation and teamwork. This will show that you're not just a fit for the role, but also for the company.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, incident management processes, and opportunities for continuous improvement within the tech operations. This demonstrates your genuine interest in the role and helps you assess if it's the right fit for you.
