At a Glance
- Tasks: Monitor and troubleshoot tech environments, ensuring smooth operations in a fast-paced setting.
- Company: Join CME Group, the world’s leading derivatives marketplace with a focus on innovation.
- Benefits: Enjoy bonuses, equity programmes, private medical coverage, and education assistance.
- Other info: Hybrid working model with excellent career development opportunities.
- Why this job: Make a real impact in tech while working with cutting-edge tools and technologies.
- Qualifications: Experience in technical support, Linux proficiency, and familiarity with monitoring tools.
The predicted salary is between 36000 - 60000 £ per year.
We have an opening for an ambitious IT professional to join our Technology Operations Command Centre, the hub of global technology operations at CME Group. This is a troubleshooting focused role, where the successful candidate will gain exposure to a wide range of the latest technologies across systems, networks and software in a fast paced, business critical environment.
Please note the shift pattern for this role is 7am - 4pm Saturday - Wednesday with additional shift allowance.
As a Senior Tech Ops Engineer, you will:
- Monitor all customer facing environments (Production, Certification, New Release, & Disaster Recovery) within the Clearing and Trading business units.
- Remediate system and application issues in these environments.
- Escalate in a timely and efficient manner to appropriate next level of support following department guidelines.
- Accurately report incidents to management; record incidents and requests handled from both alerting tools and customers (internal and external).
Principal Accountabilities:
- Coach team members on incident management process, incident diagnosis/triage, use of recovery tools, and follow-up documentation.
- Collaborate with support staff to enhance recovery procedures.
- Utilize incident management reports to detect trends or anomalies.
- Implement improvements to platform-specific monitoring tools for improved monitoring/efficiencies, and reduction of operational noise.
- Learn, and share knowledge of, multiple application flows and general functionality by application.
- Participate in major incident management process.
- Develop working relationships with support teams and business facing teams, to assist with early detection and problem prevention.
- Identify areas for continual service improvement.
The ideal candidate will bring:
- Proven experience in a technical support or troubleshooting-focused role.
- Linux proficiency.
- Hands-on experience with monitoring and Incident Management tools and scheduling systems.
Other qualities we are interested in:
- Proven ability to multi-task and prioritise, especially in critical and high-pressure scenarios.
- Established communication pattern/experience with internal and external customers and colleagues; regional, local, in-person and/or virtual.
- Experience of monitoring tools (Helix TSOM, OVO or equivalent), incident management/ITSM system (Remedy or equivalent), scheduling system (UC4 or equivalent).
- Experience with Cloud Platform Technologies, whether that is with Amazon Web Services (AWS), Google Cloud Platform (GCP) or Microsoft Azure, is desirable.
Company Benefits:
- Bonus Programme
- Equity Programme
- Employee Stock Purchase Plan (ESPP)
- Private Medical and Dental coverage
- Mental Health Benefit Programme
- Group Pension Plan
- Income Protection
- Life Assurance
- Cycle To Work
- EV Car Benefit Scheme
- Gym Membership
- Family Leave
- Education Assistance – MBA/Advanced Degree/Bachelor Degree
- Ongoing Employee Development Training/Certification
- Hybrid Working
CME Group is the world’s leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more. At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone’s perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.
Important Notice: Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process.
Senior Tech Ops Engineer (Sat - Wed) in Belfast employer: CME Group Inc.
CME Group is an exceptional employer that fosters a dynamic and inclusive work culture, offering employees the chance to engage with cutting-edge technologies in a fast-paced environment. With a comprehensive benefits package including a bonus programme, equity options, and ongoing education assistance, we prioritise employee growth and well-being. Our commitment to hybrid working and mental health support ensures that you can thrive both personally and professionally while making a significant impact in the global derivatives marketplace.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Tech Ops Engineer (Sat - Wed) in Belfast
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what CME Group Inc. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges CME Group Inc. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at CME Group Inc.!
✨Direct Apply to CME Group Inc.
Let's not forget to apply directly through the CME Group Inc. website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Tech Ops Engineer (Sat - Wed) in Belfast
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at CME Group Inc..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at CME Group Inc.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at CME Group Inc.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
