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- Tasks: Monitor and troubleshoot tech environments, ensuring smooth operations in a fast-paced setting.
- Company: Join CME Group, the world’s leading derivatives marketplace with a focus on innovation.
- Benefits: Enjoy bonuses, equity programmes, private medical coverage, and education assistance.
- Why this job: Make a real impact in tech while working with cutting-edge tools and technologies.
- Qualifications: Experience in technical support, Linux proficiency, and familiarity with monitoring tools.
- Other info: Hybrid working model with excellent career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We have an opening for an ambitious IT professional to join our Technology Operations Command Centre, the hub of global technology operations at CME Group. This is a troubleshooting focused role, where the successful candidate will gain exposure to a wide range of the latest technologies across systems, networks and software in a fast paced, business critical environment.
Please note the shift pattern for this role is 7am - 4pm Saturday - Wednesday with additional shift allowance.
As a Senior Tech Ops Engineer, you will:
- Monitor all customer facing environments (Production, Certification, New Release, & Disaster Recovery) within the Clearing and Trading business units.
- Remediate system and application issues in these environments.
- Escalate in a timely and efficient manner to appropriate next level of support following department guidelines.
- Accurately report incidents to management; record incidents and requests handled from both alerting tools and customers (internal and external).
Principal Accountabilities:
- Coach team members on incident management process, incident diagnosis/triage, use of recovery tools, and follow-up documentation.
- Collaborate with support staff to enhance recovery procedures.
- Utilize incident management reports to detect trends or anomalies.
- Implement improvements to platform-specific monitoring tools for improved monitoring/efficiencies, and reduction of operational noise.
- Learn, and share knowledge of, multiple application flows and general functionality by application.
- Participate in major incident management process.
- Develop working relationships with support teams and business facing teams, to assist with early detection and problem prevention.
- Identify areas for continual service improvement.
The ideal candidate will bring:
- Proven experience in a technical support or troubleshooting-focused role.
- Linux proficiency.
- Hands-on experience with monitoring and Incident Management tools and scheduling systems.
Other qualities we are interested in:
- Proven ability to multi-task and prioritise, especially in critical and high-pressure scenarios.
- Established communication pattern/experience with internal and external customers and colleagues; regional, local, in-person and/or virtual.
- Experience of monitoring tools (Helix TSOM, OVO or equivalent), incident management/ITSM system (Remedy or equivalent), scheduling system (UC4 or equivalent).
- Experience with Cloud Platform Technologies, whether that is with Amazon Web Services (AWS), Google Cloud Platform (GCP) or Microsoft Azure, is desirable.
Company Benefits:
- Bonus Programme
- Equity Programme
- Employee Stock Purchase Plan (ESPP)
- Private Medical and Dental coverage
- Mental Health Benefit Programme
- Group Pension Plan
- Income Protection
- Life Assurance
- Cycle To Work
- EV Car Benefit Scheme
- Gym Membership
- Family Leave
- Education Assistance – MBA/Advanced Degree/Bachelor Degree
- Ongoing Employee Development Training/Certification
- Hybrid Working
CME Group is the world’s leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more. At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone’s perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.
Important Notice: Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process.
Senior Tech Ops Engineer (Sat - Wed) in Belfast employer: CME Group Inc.
Contact Detail:
CME Group Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Tech Ops Engineer (Sat - Wed) in Belfast
✨Tip Number 1
Network like a pro! Reach out to current employees at CME Group on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Senior Tech Ops Engineer role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Since this role is all about problem-solving, practice explaining how you would handle specific technical issues. We want to see your thought process in action!
✨Tip Number 3
Show off your passion for technology! During interviews, share examples of how you've kept up with the latest trends in tech, especially around monitoring tools and cloud platforms. This will demonstrate your commitment to continuous learning.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the CME Group team. Let’s get you that dream job!
We think you need these skills to ace Senior Tech Ops Engineer (Sat - Wed) in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support and troubleshooting. We want to see how your skills align with the role, so don’t be shy about showcasing your Linux proficiency and any monitoring tools you've used.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Senior Tech Ops Engineer position and how your background makes you a perfect fit for our team. Keep it engaging and relevant!
Showcase Your Problem-Solving Skills: In your application, highlight specific examples of how you've tackled challenges in high-pressure situations. We love candidates who can think on their feet and come up with effective solutions quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at CME Group Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Linux and monitoring tools like Helix TSOM or Remedy. Be ready to discuss your hands-on experience with these technologies and how you've used them in past roles.
✨Showcase Your Troubleshooting Skills
Prepare to share specific examples of how you've tackled system and application issues in high-pressure situations. Highlight your problem-solving process and any improvements you've implemented in incident management.
✨Communicate Like a Pro
Since this role involves collaboration with various teams, practice articulating your thoughts clearly. Think about how you can demonstrate your established communication patterns with both internal and external stakeholders during the interview.
✨Emphasise Continuous Improvement
Be ready to discuss how you've identified areas for service improvement in previous roles. Share any experiences where you've enhanced monitoring tools or processes to reduce operational noise and improve efficiency.
