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For Companies At a Glance
- Tasks: Support HR operations, manage inquiries, and enhance employee experiences.
- Company: Join CME Group, a leading derivatives marketplace with a collaborative culture.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Make a real impact on employee journeys and drive operational excellence.
- Qualifications: Experience in HR operations, strong communication skills, and HRIS expertise.
- Other info: Dynamic team focused on innovation and professional development.
The predicted salary is between 40000 - 50000 £ per year.
The Lead HR Operations Analyst position is responsible for supporting the HR division as part of the HR Operations Team. This position is also responsible for reporting and works with all CME workers to assist them with inquiries providing first level support and escalating to COEs as needed.
- Drive Operational Effectiveness: Provide first tier support and serve as the primary escalation point for second tier AskHR tickets. Meet service level agreements (SLAs), and handle complex, sensitive, and confidential requests and employee inquiries.
- Support Data Integrity: Act as a key resource for Workday HCM by performing mass EIB loads, overseeing detailed data changes and organizational updates, and ensuring the accuracy of our central data repository.
- Contribute to Team Growth: Elevate the team by guiding and providing feedback to more junior team members, identifying development opportunities, and setting a positive example within a performance-oriented culture.
- Improve the Employee Journey: Support key processes throughout the employee lifecycle from onboarding to offboarding. Identify areas for improvement and implement automated solutions to enhance the employee experience.
- Ensure Compliance: Lead thorough audits and testing for Workday releases while ensuring adherence to global labor laws and managing necessary regulatory reporting.
- Provide Insightful Support: Collaborate with HR Tech to develop advanced dashboards and deliver key metrics that support leadership decision-making.
- Lifecycle & Benefits Support: Oversee specific benefits (family leave, sickness) and manage offboarding/exit processes in partnership with Employee Relations.
What You’ll Bring
- HRIS Expertise: Strong proficiency in enterprise HRIS / HCM (Workday preferred), including strong knowledge of business processes, EIBs, reporting, audits, and data maintenance processes.
- Operational Experience and Excellence: Proven ability to serve as an expert within the HR service center, manage high-volume tickets within a ticketing system (such as JIRA), and meet global SLAs. Strong attention to detail with the ability to execute with a high level of accuracy and acumen.
- Technical Capability: Experience in data quality assurance, auditing, and comprehensive system testing. Analytical mindset with experience leveraging AI tools to drive operational efficiency.
- Project Leadership: The ability to manage confidential, high-stakes HR projects from start to finish.
- Communication & Discretion: Excellent judgment in handling sensitive Employee Relations matters and navigating UK benefits and statutory leaves.
- Development Focus: A commitment to supporting talent growth and helping build a collaborative, effective HR Operations team.
Experience, Qualifications & Skills Requirements
- Bachelor's degree in Human Resources, Business, or a related field (or equivalent experience) is desired.
- A CIPD qualification is desired but not essential.
- Demonstrable experience in a Lead or Senior role within HR Operations, HR Shared Service function, or a similar environment.
- Demonstrated problem solving, conflict resolution, networking, continuous improvement, and technical aptitude skills are required.
- A background in financial or professional services is ideal.
- Strong knowledge of legislation & governance.
- HCM/Workday Experience is essential.
- Experience with Google Workspace, Jira or a ticketing system.
CME Group is the world’s leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more. At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone’s perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.
Important Notice: Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process.
Ld HR Specialist in Belfast employer: CME Group Inc.
Contact Detail:
CME Group Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ld HR Specialist in Belfast
✨Tip Number 1
Network like a pro! Reach out to current or former employees at CME Group on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by researching common HR scenarios and how you’d handle them. We want to show that we can drive operational effectiveness and improve the employee journey right from the get-go!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on articulating your HRIS expertise and operational experience clearly, so we can impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re serious about joining the CME Group family.
We think you need these skills to ace Ld HR Specialist in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Lead HR Specialist role. Highlight your HRIS expertise and operational experience, as these are key for us. Use specific examples that showcase your skills in managing high-volume tickets and ensuring data integrity.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for HR operations and how you can contribute to improving the employee journey. Don’t forget to mention your experience with Workday and any relevant projects you've led.
Showcase Your Communication Skills: As a Lead HR Specialist, communication is crucial. In your application, demonstrate your ability to handle sensitive matters with discretion. Use clear and concise language to convey your thoughts and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at CME Group Inc.
✨Know Your HRIS Inside Out
Make sure you brush up on your knowledge of Workday HCM and other HRIS systems. Be ready to discuss your experience with data integrity, EIB loads, and reporting. This will show that you’re not just familiar with the tools but can also leverage them effectively.
✨Demonstrate Operational Excellence
Prepare examples of how you've managed high-volume tickets and met SLAs in previous roles. Highlight your attention to detail and ability to handle complex inquiries. This will help you stand out as someone who can drive operational effectiveness.
✨Showcase Your Project Leadership Skills
Think of specific projects where you led HR initiatives from start to finish. Be ready to discuss challenges you faced and how you overcame them. This will illustrate your capability to manage confidential and high-stakes HR projects.
✨Communicate with Confidence
Practice articulating your thoughts clearly, especially when discussing sensitive topics like Employee Relations. Good communication is key in HR, so be prepared to demonstrate your discretion and judgement during the interview.