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- Tasks: Provide tech support to colleagues, solving problems and escalating when needed.
- Company: Join CME Group, a leading global derivatives marketplace.
- Benefits: Full-time role with opportunities for growth and development.
- Why this job: Make a real impact by helping others with their tech challenges.
- Qualifications: Basic computer knowledge and A Levels in computing required.
- Other info: Be part of a diverse team that values your unique skills.
The predicted salary is between 30000 - 42000 £ per year.
The Support Specialist I provides computing support to internal employees. He/She is responsible for first level problem determination, recording, resolution & escalation of problems. The incumbent identifies users through a set of security questions to perform password resets & resolve some less complex problems immediately, while more complex problems are escalated to senior level support. Daily responsibilities involve the use of problem management database and help desk systems.
Principal Accountabilities:
- Decides appropriate course of action when speaking with a customer, such as which actions would accurately solve their technical problem. Decides when problems need to be escalated to a higher-level resource.
- Distributes software to workstations upon request and applies knowledge of licensing process and license tracking. Demonstrates a rudimentary knowledge of common software.
- Provides authentication and entitlement credentials for access to the corporate LAN/WAN as necessary.
- Provides first level hardware troubleshooting and diagnostics support to record all common customer issues. Resolve basic known issues. Demonstrate a rudimentary knowledge of hardware standards, major components, and how they interface with the environment.
- Serves as the primary contact for password resets for most internal applications.
- Troubleshoots all common customer issues - including hardware, software, Internet browser and remote connectivity issues.
Skills & Software Requirements:
- Basic computer knowledge.
- A Levels in computing.
Helpdesk Analyst I in Belfast employer: CME Group Inc.
Contact Detail:
CME Group Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Analyst I in Belfast
✨Tip Number 1
Network like a pro! Reach out to current employees at CME Group on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common helpdesk scenarios. Think about how you'd troubleshoot basic hardware or software issues. We want you to show off your problem-solving skills!
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. We love a proactive candidate!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the CME Group team. Let’s make it happen!
We think you need these skills to ace Helpdesk Analyst I in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Helpdesk Analyst I role. Highlight any relevant experience you have in customer service and technical support. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it friendly and professional, just like us at StudySmarter.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love problem solvers, so share those stories that showcase your troubleshooting skills!
Apply Through Our Website: Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at CME Group Inc.
✨Know Your Tech Basics
Brush up on your basic computer knowledge and common software. Be ready to discuss how you would troubleshoot hardware and software issues, as this role requires a solid understanding of these areas.
✨Practice Problem-Solving Scenarios
Think through some common customer issues you might face in the role. Prepare to explain how you would determine the appropriate course of action and when to escalate problems. This shows your analytical skills and readiness for the job.
✨Familiarise Yourself with Help Desk Systems
Get to know the basics of problem management databases and help desk systems. If you have experience with any specific tools, be sure to mention them during the interview. It’ll demonstrate your preparedness and relevance to the role.
✨Showcase Your Communication Skills
As a Helpdesk Analyst, you'll need to communicate effectively with customers. Practice explaining technical concepts in simple terms, and be prepared to answer questions about how you would handle difficult customer interactions.
