Account Specialist in Belfast

Account Specialist in Belfast

Belfast Full-Time 28800 - 43200 £ / year (est.) No working from home possible
CME Group Inc.

At a Glance

  • Tasks: Provide top-notch support to clients and manage account-related tasks.
  • Company: Join CME Group, the world’s leading derivatives marketplace.
  • Benefits: Competitive salary, career growth, and a supportive team environment.
  • Other info: Dynamic workplace with opportunities for innovation and personal development.
  • Why this job: Make a real impact in the financial services industry while developing your skills.
  • Qualifications: Experience in customer service or account management; proficiency in Google Workspace and CRM tools.

The predicted salary is between 28800 - 43200 £ per year.

## Account SpecialistApplylocations: Belfast - Millennium Housetime type: Full timeposted on: Posted Todayjob requisition id: 34508DescriptionThe Account Specialist in Global Account Management provides first level support to CME Group’s customers, vendors and the Global Account Management team. In this role the Specialist works regularly with internal cross-functional teams and clients to deliver on business, technology and operations-related objectives. Principal Accountabilities: · Provide 1st level support for all Globex and market data inquiries. · Support the Global Account Mgmt team in processing any Globex or market data requests. · Identify enhancement requests and assist with troubleshooting, testing and training for CME Group’s internal and client-facing tools. · Liaise with finance and accounting to help solve any customer invoice disputes. · Manage customer onboarding and account maintenance for CME Group’s market data, access administration, risk management and certification tools. · Support the implementation and expansion of Service Cloud and related workflow management tools. · Develop operational processes and internal documentation related to the Global Account Management team’s Globex and Data Account Management responsibilities. · Review operational responsibilities to analyze and provide suggestions to management on ways to leverage approved Ai tools and increase operational efficiencies related to customer onboarding and account management. · Assist in ad-hoc projects, data analysis and data cleanup. Skills & Software Requirements:· Proficient in Google Workspace/Microsoft Office applications: Docs/Word, Sheets/Excel, Slides/Powerpoint.· Customer Relationship Management application experience, preferable Salesforce and Service Cloud.· Experience within the financial services industry or in a client service or account management role.· Ability to perform with quality and attention to detail. · Highly responsive and client-orientated with strong commitment to client service.#NIJobs**CME Group: Where Futures are Made**CME Group is the world’s leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more.At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone’s perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic. #J-18808-Ljbffr

Account Specialist in Belfast employer: CME Group Inc.

CME Group is an exceptional employer located in Belfast, offering a dynamic work environment where employees can thrive and make a significant impact on global markets. With a strong focus on employee development, we provide ample opportunities for growth and learning, alongside a collaborative culture that values diverse perspectives and innovative thinking. Join us to be part of a team that not only drives industry transformation but also invests in your success and career advancement.

CME Group Inc.

Contact Details:

CME Group Inc. Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Account Specialist in Belfast

Tip Number 1

Network like a pro! Reach out to current or former employees at CME Group on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.

Tip Number 2

Prepare for the interview by practising common questions related to account management and customer service. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.

Tip Number 3

Show off your tech skills! Familiarise yourself with Google Workspace and CRM tools like Salesforce. Being able to demonstrate your proficiency in these during the interview will definitely set you apart from other candidates.

Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the CME Group team.

We think you need these skills to ace Account Specialist in Belfast

Customer Relationship Management
Salesforce
Service Cloud
Google Workspace
Microsoft Office
Data Analysis
Attention to Detail

Some tips for your application 🫡

Tailor Your CV:Make sure your CV is tailored to the Account Specialist role. Highlight relevant experience in customer service and account management, and don’t forget to mention your proficiency with Google Workspace and CRM tools like Salesforce.

Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills align with CME Group’s mission. Keep it concise but impactful!

Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and come up with creative solutions!

Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!

How to prepare for a job interview at CME Group Inc.

Know Your Stuff

Make sure you’re familiar with the key responsibilities of the Account Specialist role. Brush up on your knowledge of Globex and market data inquiries, as well as customer relationship management tools like Salesforce and Service Cloud. This will show that you’re not just interested in the job, but that you’re ready to hit the ground running.

Showcase Your Problem-Solving Skills

During the interview, be prepared to discuss how you've tackled challenges in previous roles. Think of specific examples where you identified issues and implemented solutions, especially in client service or account management. This will demonstrate your ability to handle the responsibilities outlined in the job description.

Be Client-Oriented

CME Group values a strong commitment to client service. Share experiences that highlight your responsiveness and dedication to client satisfaction. Whether it’s resolving disputes or managing onboarding processes, showing that you prioritise the client experience will resonate well with the interviewers.

Ask Insightful Questions

Prepare some thoughtful questions about the team dynamics, operational processes, or how they leverage AI tools for efficiency. This not only shows your interest in the role but also your proactive approach to understanding how you can contribute to the team’s success.