At a Glance
- Tasks: Support the Client Services team and ensure customer satisfaction through various administrative tasks.
- Company: Join a successful international business with a friendly team in Westbury.
- Benefits: Enjoy a competitive salary, hybrid working, and a supportive work environment.
- Other info: Flexible working hours and opportunities for personal growth.
- Why this job: Be part of a dynamic team and make a real difference in customer service.
- Qualifications: Strong communication skills and good IT knowledge; experience is a plus but not required.
Our client, a successful and growing international business based in Westbury, is looking for a Customer Service Administrator to join their friendly and busy team. This role offers a hybrid working pattern, with three days in the office (Tuesday-Thursday) and two days working from home.
The Role:
- Supporting the Client Services team, you will help ensure a high level of customer satisfaction while providing administrative support across the department.
- Key duties include:
- Answering incoming calls and responding to customer emails
- Logging and managing customer returns
- Producing regular client reports
- Managing shipping exceptions and updating customers
- Updating client information and documentation
- Taking notes during internal meetings
- Providing general admin support to the commercial team
About You:
- Strong communication and organisational skills
- Good IT skills, including Microsoft Excel
- High attention to detail
- Able to manage multiple tasks and prioritise workload
- Previous customer service or administrative experience is beneficial but not essential
If you're looking for a varied role within a supportive team environment, we'd love to hear from you.
Hours: Monday - Thursday 9am - 5pm and Friday 9am - 4pm
Location: Westbury with hybrid working (with 3 days a week in the office)
Successful candidates will be contacted within 7 working days of application. If you do not hear from us within this time, please assume that your application has been unsuccessful.
Customer Service Administrator in Westbury employer: CMD Recruitment
Join a dynamic and supportive team in Bradford-on-Avon as an Office Administrator, where your organisational skills will shine in a fast-paced property business. We offer a collaborative work culture that values proactive contributions and provides opportunities for professional growth, ensuring you play a vital role in delivering exceptional customer service to landlords and tenants alike. With flexible working options available, this is an excellent opportunity for those seeking a meaningful career in property administration.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Westbury
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and recent achievements can help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions with a friend or in front of a mirror. This will help you feel more confident and articulate when discussing your skills and experiences, especially those related to customer service.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! Asking about the team dynamics or the company's future plans shows that you're engaged and thinking long-term about your role.
✨Tip Number 4
After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Customer Service Administrator in Westbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service and administrative skills. We want to see how your experience aligns with the role, so don’t be shy about showcasing relevant achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Let us know why you’re the perfect fit for our friendly team in Westbury.
Show Off Your IT Skills:Since good IT skills are key for this role, mention any experience you have with Microsoft Excel or other relevant software. We love seeing candidates who are tech-savvy and ready to tackle tasks efficiently!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at CMD Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Administrator role. Familiarise yourself with the key duties mentioned in the job description, like managing customer returns and producing client reports. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a Customer Service Administrator, strong communication is key. During the interview, practice clear and concise responses. You might even want to prepare examples of how you've effectively communicated with customers or colleagues in the past. This will highlight your ability to handle calls and emails professionally.
✨Demonstrate Your Organisational Skills
The role requires managing multiple tasks, so be ready to discuss how you prioritise your workload. Share specific examples from your previous experience where you successfully juggled various responsibilities. This will reassure the interviewer that you can handle the busy environment of their team.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with what you're looking for.
